The Learning and Development Specialist helps Navan deliver its strategic and operational objectives by turning the global learning strategy into practical, effective learning experiences.

As part of the Navan Core and Navan Signature Global Learning Team, you will represent learners and the Learning and Development team on key global projects. You will contribute to the learning strategy and roadmap, then design and deliver the learning content and activities within your scope. You will own the development of learning materials, support training delivery as needed, and maintain the learning management system.

Your work will help Global Service and Operations teams put our service philosophy into practice: We provide industry-leading service so our customers have an exceptional, seamless travel and expense experience, while achieving unparalleled efficiency.

What You’ll Do:

As part of the Learning and Development team, you’ll support the Customer Experience organization by:

• Partnering with learning content administrators and business stakeholders to build and deliver engaging new hire curricula and learning pathways for existing colleagues. Tailor learning to different learner profiles and business priorities, helping new hires reach competency efficiently without compromising quality.
• Developing and maintaining learning content, supporting training delivery as needed, and keeping the learning management system and learning portfolio up to date. Coordinate stakeholder reviews and sign-off before content is published.
• Working with the wider Learning and Development team and standards trainer to shape content plans and establish consistent formats and frameworks for learning across regions and delivery settings, including remote, hybrid, and in-person learning.
• Delivering effective training that meets different learner needs and supports successful outcomes across regions and learning environments.
• Conducting regular learning needs analyses and partnering with Navan Core and Navan Signature leaders to identify learning gaps and implement learning that reflects organizational needs and regional requirements.
• Building feedback loops across Global Operations and Service to encourage, capture, and act on feedback about learning content and delivery.
• Partnering with internal and external stakeholders, including CAPS and Product, to keep learning content current as products, regulations, sourcing strategies, and the travel industry change.
• Continuously developing your knowledge of Navan, travel industry standards, and customer experience practices to keep learning content accurate and relevant.

What We’re Looking For:

• Strategic learning partnership: Uses a strategic, analytical, and consultative approach to understand business needs and determine when learning is the right solution. Keeps programs aligned with business priorities and the global learning strategy.
• Learning design and delivery: Applies Learning and Development principles to create clear, engaging programs for different learning needs. Uses effective design, testing, and delivery practices to achieve the intended outcomes.
• Measurement and continuous improvement: Evaluates learning quality and impact, defines success measures with stakeholders, and uses performance data and learner feedback to improve programs and measure return on investment.
• Customer and travel expertise: Understands how learning supports customer experience. Has customer service experience in a contact center or customer-facing role, and experience in a TMC or business travel role covering air, rail, car, and hotel products. Has advanced working knowledge of Sabre and Amadeus.
• Facilitation and relevant experience: Communicates confidently and has experience presenting to and managing classes of 12 or more learners. Brings at least one year of experience in a Learning and Development Specialist or content role, and takes ownership of ongoing development.