ROLE DECRIPTION:

Zoetis Global Diagnostics is currently seeking a full-time colleague to join the new Global Clinical Consultation Service for Zoetis Reference Laboratories and Point of Care diagnostic divisions, reporting to the Director of Global Consultation Services.

The primary responsibility of this role will be to consult with Zoetis Diagnostics customers, virtually (phone, video or email), regarding the management of clinical cases. This may include assisting customers with the interpretation of laboratory results, advising on the next diagnostic steps for cases and advising on ongoing case management. Consultants are expected to complete a minimum number of cases based on a minimum case target (PTO, vacation, CE, sick/personal days, etc. will be discounted). They also must be available to complete cases during assigned ‘appointment times’ (not to exceed 40hrs/week). Target case numbers may be reviewed and updated periodically. There may also be opportunity for colleagues to participate in other projects depending on interest and business need.

Performance evaluation will include case and turnaround time (TAT) metrics, success in achieving standards of medical report quality, professionalism, customer and colleague communication, compliance of organizational and departmental policies and procedures, and demonstration of Zoetis Core Beliefs.

The successful candidate will have strong organizational and communication skills as well as the ability to build and foster relationships with customers and Key Opinion Leaders (KOL’s) while demonstrating a passion for service to the veterinary community. This is a values-driven organization where service is priority.

RESPONSIBILITES:

• Provide internal medicine advice virtually, via phone, email and video call to Zoetis Diagnostics Customers
• Work alongside other boarded specialists to provide advice to customers in various global markets
• Liaise and partner with members of the global diagnostic customer support and technical support teams
• Assist in the optimization of an innovative platform to request, perform and complete consultations
• Foster a positive, collaborative relationship within the Zoetis team and with our customers and KOLs
• Facilitate opportunities for continuing education, mentorship, and participate in improvement initiatives or other projects, as appropriate
• Identify and implement ways to improve the service and/or resolve problems

QUALIFICATIONS:

• ACVIM, ECVIM or RCVS Diploma in Small Animal Internal Medicine. Board-eligible applicants will also be considered.

KNOWLEDGE AND EXPERIENCE:

• Excellent organizational and interpersonal skills; should have proven skills as an effective team player
• Professional presence
• Excellent verbal and written communication skills with strong analytic and problem-solving abilities
• Strong commitment to service
• Strong relationship building skills
• Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
• 5+ years relevant industry experience
• Experience with Microsoft Office and other basic computer skills
• Ability to work from a computer for extended hours
• Professional working proficiency in English is required.
• Professional working proficiency in German, French or another European language is desirable.

The U.S. base salary range for this full-time position is $130,000 - $190,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

This position is also eligible for long-term incentives.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

 

 

Full time

 

 

Regular

 

 

Colleague

 

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

 

 

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.