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Job Description Summary

Job Description

JOB TITLE: Optimisation Delivery Manager 

SALARY: £67,023 - £74,470 

LOCATION(S): Birmingham, Leeds, Manchester or Edinburgh 

HOURS: Full time – 35 hours per week  

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.  

What you’ll be doing:  

Consumer Financial Crime Optimisation & Strategy is responsible for delivering strategic, regulatory and operational change that strengthens financial crime controls, improves customer outcomes and enables colleagues to operate more effectively. 

We're recruiting multiple Financial Crime Optimisation Delivery Managers to support an expanding portfolio of optimisation initiatives across Consumer Financial Crime. This is an exciting opportunity to lead the delivery of meaningful change that reduces financial crime risk, improves operational effectiveness and delivers measurable business benefits. 

Working closely with operational teams, platform partners, technology teams and senior collaborators, you'll ensure change is safely designed, effectively implemented and successfully adopted into operational teams. Alongside strong project management capability, a solid understanding of Financial Crime operations, controls and risk management is essential to enable effective challenge, informed decision-making and successful delivery. 

Day to day you'll: 

• Lead the delivery of multiple concurrent change initiatives across Consumer Financial Crime, from mobilisation through to implementation and transition into business as usual. 

• Develop and manage project plans, milestones, dependencies, budgets, resources and integrated delivery roadmaps. 

• Manage project governance, risks, issues, assumptions and dependencies, ensuring delivery aligns with agreed frameworks and standards. 

• Coordinate delivery across operational, business, platform and technology teams, driving decisions, resolving issues and handling partner concerns. 

• Lead project meetings, working groups and forums, providing clear status reporting and executive updates. 

• Ensure operational impacts, implementation readiness and go-live activities are effectively planned and managed. 

• Track benefits and delivery outcomes, while supporting continuous improvement across delivery methodologies, governance and controls. 

Why join us?  

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.  

What we’re looking for?  

• End-to-end project delivery 
  Strong experience leading complex projects from initiation and planning through to implementation and benefits realisation. 

• Project planning & control 
  Experience managing delivery plans, governance, stage gates, risks, issues and dependencies, with a clear focus on achieving successful outcomes. 

• Stakeholder & delivery leadership 
  Confident building relationships, influencing at a senior level and bringing cross-functional teams and delivery partners together around shared outcomes. 

• Financial Crime knowledge 
  Experience within Financial Crime, Fraud, AML, KYC, Sanctions, Economic Crime or Risk, with a good understanding of operational processes, controls and regulatory expectations. 

• Change impact & problem-solving 
  Able to assess operational, customer, risk and control impacts, solve complex delivery challenges and make sound decisions as change progresses. 

• Communication & delivery focus 
  Strong communication and organisational skills, with experience balancing contending priorities and providing clear, insightful updates to senior audiences within a regulated environment. 

And any experience of these would be really useful: 

• Financial Crime transformation 
  Experience delivering change across areas such as Transaction Monitoring, Sanctions, Customer Due Diligence, Investigations or Fraud operations. 

• Technology-enabled change 
  Experience delivering technology-enabled change and working collaboratively with platform, engineering or technology teams. 

• Business readiness & implementation 
  Experience supporting operational readiness, implementation or business change to embed new processes, technology or ways of working. 

• Continuous improvement 
  Experience in process improvement, optimisation or process consultancy, with knowledge of approaches such as Lean or Six Sigma. 

• Professional project development 
  Relevant project or change management development or qualifications, such as PRINCE2, APM PMQ or Agile Practitioner. 

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

This is a place for you: 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.  

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. 

We also offer a wide-ranging benefits package, which includes:  

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you’ll learn and thrive?  

Apply today and find out more! 

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. 

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.