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Job Description Summary

Job Description

JOB TITLE: Streamlining & Simplification Senior Manager 

SALARY: £85,493 - £100,580 

LOCATION(S): Birmingham, Leeds, Manchester or Edinburgh 

HOURS: Full time – 35 hours per week  

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.  

What you’ll be doing:  

Consumer Financial Crime Optimisation & Strategy exists to improve how we prevent, detect and respond to financial crime by delivering strategic change, strengthening controls and ensuring investment is focused on the areas of greatest risk and customer impact. 

This role provides strategic leadership across the Consumer Financial Crime optimisation portfolio, ensuring delivery activity aligns to organisational priorities, operational requirements, regulatory expectations and measurable business outcomes. You'll oversee a diverse portfolio of initiatives, working across operations, technology, platform and control functions to ensure change is prioritised effectively and lands safely into operational teams. 

You'll play a critical role in shaping future investment, influencing senior stakeholders and ensuring the organisation delivers sustainable improvements that reduce financial crime risk, improve customer outcomes and increase operational effectiveness. 

Day to day you'll: 

• Lead simplification and automation across financial crime processes, utilising your financial crime knowledge and understanding of technology, data and enterprise architecture to reduce complexity, improve control effectiveness, release operational capacity and improve customer outcomes. 

• Be responsible for a Consumer Financial Crime optimisation portfolio and lead prioritisation decisions across a broad pipeline of activity, providing strategic direction across optimisation delivery, readiness, business analysis and technical enablement activities.  

• Lead governance, executive reporting and escalation processes across senior forums, building relationships with senior collaborators across Financial Crime, Risk, Technology and platform teams. 

• Run portfolio capacity, resource allocation and delivery sequencing.  

• Ensure delivery remains aligned to strategic outcomes, regulatory requirements and operational priorities, removing delivery blockers and supporting resolution of strategic risks and dependencies. 

• Drive benefits realisation and ensure measurable value is evidenced and tracked, whilst creating a high-performing and accountable delivery culture focused on outcomes, pace and control. 

Why join us?  

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.  

What we’re looking for?  

• Process simplification & automation 
  Strong experience simplifying operational processes and delivering automation or technology-enabled improvements, with measurable benefits for efficiency, control or customer outcomes. 

• Financial Crime knowledge 
  Good practical understanding of Financial Crime processes and controls, with experience in areas such as KYC, Customer Due Diligence, Transaction Monitoring, Screening, onboarding or customer exits. 

• End-to-end process improvement 
  Able to analyse complex processes, identify root causes and unnecessary activity, and redesign ways of working before considering the right technology or automation solution. 

• Technology & architecture understanding 
  Good understanding of automation technologies, systems integration, APIs and data flows, with experience working alongside Technology and Architecture teams to develop sustainable solutions. 

• Data-led problem-solving & control 
  Strong analytical skills, using operational data and evidence to prioritise improvements and ensuring appropriate controls, audit trails, exception handling and human oversight are built into solutions. 

• Delivery & stakeholder leadership 
  Experience taking improvement initiatives from discovery and business case through implementation, adoption and benefits realisation, bringing together Operations, Technology, Data, Architecture and Financial Crime stakeholders. 

And any experience of these would be really useful: 

• AI-enabled Financial Crime solutions 
  Experience applying AI or intelligent automation within Financial Crime or operational environments, including appropriate evaluation, controls and human oversight. 

• Process improvement methodologies 
  Experience using process mining, Lean, Six Sigma or other Continuous Improvement approaches to identify and remove operational complexity. 

• Data & analytical capability 
  Hands-on experience using tools such as SQL or Power BI to explore operational performance, find opportunities and support decision-making. 

• Enterprise simplification & automation 
  Experience consolidating fragmented processes or technology into reusable capabilities, and developing roadmaps that balance value, risk, cost and technical dependencies. 

• Complex delivery leadership 
  Experience leading multidisciplinary teams or delivery partners to deliver simplification, automation or transformation within a large, complex organisation. 

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

This is a place for you: 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.  

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. 

We also offer a wide-ranging benefits package, which includes:  

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you’ll learn and thrive?  

Apply today and find out more! 

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today! 

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.