Job Overview

 The Housekeeping Manager will play a key role in ensuring the highest standards of cleanliness, presentation, and guest comfort throughout Porto Carras. Leading a large and diverse housekeeping team, the manager will oversee daily operations, maintain brand standards, and create a motivating environment that enhances both guest satisfaction and employee engagement.

Key Responsibilities

Operational Leadership

• Supervise and coordinate daily housekeeping operations across rooms, suites, public areas, and back-of-house.
• Ensure the highest standards of cleanliness, order, and guest readiness are consistently achieved.
• Conduct regular inspections of guest rooms and public spaces, addressing deficiencies promptly.

Team Management

• Lead, train, and motivate a large housekeeping team, fostering a culture of pride and service excellence.
• Plan schedules, allocate tasks, and monitor performance to maximize efficiency.
• Support recruitment, onboarding, and continuous development of staff.

Inventory & Cost Control

• Manage and monitor housekeeping supplies, linen, and equipment.
• Collaborate with procurement and cost control teams to optimize resources and budgets.
• Ensure proper use and maintenance of cleaning equipment and products.

Guest Experience & Quality Assurance

• Respond promptly to guest requests and feedback, ensuring a seamless and personalized experience.
• Maintain compliance with hotel standards, health, safety, and hygiene regulations.
• Support sustainability initiatives through responsible use of resources.

Collaboration

• Work closely with Front Office, Maintenance, and F&B teams to ensure smooth communication and service delivery.
• Support special projects, seasonal operations, and VIP preparations.

Requirements

• Proven experience as a Housekeeping Manager or Assistant Manager in a large hotel or resort.
• Strong leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of housekeeping processes, cleaning products, and health & safety standards.
• Proficiency in MS Office; knowledge of PMS systems (e.g., Protel) is an asset.
• Fluent in Greek and English; additional languages are a plus.
• Detail-oriented with a strong sense of quality and service.
• Hands-on, proactive, and adaptable to high-volume operations.
• Strong interpersonal and communication skills.
• Positive, motivating leader who can manage a diverse team.

Benefits

• Competitive renumeration package & Performance-Based Bonus Scheme
• Dynamic, friendly and supportive working environment
• Strong Internal Mobility & Career Advancement Opportunities within SWOT Hospitality
• Wellbeing Matters: Work-Life Balance Initiatives 

About SWOT Hospitality  

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.