SWOT Hospitality is seeking a dynamic, professional, and guest-oriented Guest Relations Manager to join our hotel team and ensure exceptional guest experiences throughout every stage of their stay.

Key Responsibilities

• Welcome guests and provide personalized, high-quality service.
• Ensure high levels of guest satisfaction throughout the entire guest journey.
• Handle guest requests, complaints, and special arrangements with professionalism and efficiency.
• Coordinate with all hotel departments to ensure seamless service and guest satisfaction.
• Monitor online reviews and contribute to improving the hotel's reputation.
• Build strong relationships with guests and encourage guest loyalty.
• Ensure that all guest relations activities reflect the hotel's standards and philosophy of hospitality.

Requirements

• Previous experience in a similar position within the hotel industry.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English; additional foreign languages will be considered an advantage.
• Strong customer service mindset and problem-solving abilities.
• Professional appearance, positive attitude, and attention to detail.
• Ability to work effectively under pressure and as part of a team.

Benefits

• Gross salary 1.380-1.500 euro, depending on qualifications and experience.
• Professional and supportive working environment.
• Opportunities for career development and growth.
• Accommodation and meals, if applicable.