Job Description

Intern Remote Support Eng. - Job Posting Description

Agilent is dedicated to inspiring and supporting discoveries that enhance the quality of life. We provide life science, diagnostics, and applied market laboratories around the globe with instruments, services, consumables, applications, and expertise. Our solutions empower customers to obtain the answers and insights they need to excel in their work and positively impact the world. For more information, visit www.agilent.com.

If you're ready to challenge your knowledge and skills, join our team that provides remote diagnostics, support, technology assistance, and technical services to customers worldwide. As part of our team, you'll learn to assist with technical issues, clarify and analyze customer situations, and deliver effective resolutions and results.

As a Remote Service Intern in the Online Technical Support department, you will provide remote post-sales technology support and technical service to external customers and/or internal field personnel utilizing remote diagnostic capabilities. These services can include reactive actions, which lead to timely and cost-effective problem resolution for customers, and proactive measures that support Agilent's portfolio and business. You will also leverage post-sales interactions with customers to probe and qualify for further revenue opportunities.

As an Intern Online Technical Support Engineer, you will help customers with questions regarding Gas Chromatography, Liquid Chromatography, and Spectroscopy Instrumentation. As an active team member, you will assist customers with hardware, software, and application support for Agilent's analytical products. For requests beyond your scope, you will route customers to the appropriate groups and departments for further assistance. Our organizational goal is to deliver insights into customer outcomes at their first contact as part of a world-class technical support group. To achieve success, our responses must be prompt and well-informed.

This position is based at Agilent's Barueri (Alphaville), Brazil, location. We provide English-language support to customers across Brazil. Knowledge of Portuguese is required, and knowledge of other languages ​​is a plus.

This position is based at Agilent's Barueri (Alphaville), Brazil, location. We provide Portuguese-language support to customers across Brazil. Knowledge of English is required.

Qualifications

Intern - Job Posting Qualifications

While this position is open to all STEM disciplines, there is a particular emphasis on Gas, Liquid Chromatography, and Spectroscopy.

This position is based on the Agilent Barueri (Alphaville) site in Brazil. It is primarily remote-based, with occasional visits to the office as needed. You are expected to work remotely most of the time, subject to manager approval.

Some key responsibilities of this role can be but aren't limited to:

• Provide technical support through remote means, including phones, email, and chat.

• Troubleshoot customers' Agilent hardware and software issues.

• Consult on Agilent's products and applications.

• Deliver minor educational services, including e-learning platforms.

• Select articles for customer use and discussions.

• Help navigate a customer's needs and network with different departments for a positive Agilent experience of service.

• Leverage post-sales interactions with customers to explore and qualify further revenue opportunities.

Additionally, some qualifications and expectations of the position level are:

Knowledge & Application:

• Possesses theoretical expertise usually obtained through advanced education (and passion) in Instrumental chemical analysis courses at a university.

• Continuously enhancing professional abilities to utilize that knowledge in a workplace setting.

• Carries out tasks with specific goals related to their area of expertise.

• Utilizes problem-solving methods to identify the best course of action within their area of responsibility.

Problem Solving & Complexity:

• Receives broad guidance on tasks and new projects, with work typically reviewed for precision.

• Leverages knowledge to find solutions for problems within a defined range.

• The scope of responsibilities and complexity of tasks expand over time as proficiency increases, requiring less supervision as one advance in their role.

Minimum Education/Experience:

• Currently enrolled in a 4-year Bachelor's degree program (at least sophomore year) in Chemistry, Pharmacy, Engineer, or a related field.

• Excellent verbal and written communication skills in Portuguese and English (mandatory).

• Basic understanding of Microsoft Windows systems.

• Hands-on experience in a laboratory setting with Chromatography or Spectroscopy instruments (preferably Agilent equipment) and TCP/IP networking are a plus.

Key skills to be successful in this role are:

• Excellent verbal and written communication.

• Customer-focused mindset.

• Logical troubleshooting skills.

• General proficiency with online tools, systems, and technologies.

• Willingness to learn and take on challenges.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf, https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email [email protected]. EOE AA M/F/Vet/Disability

Additional Details

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