Meet the Team

Cisco Cloud Control is Cisco's unified, AI-native management platform, bringing networking, security, and observability together into one experience. Our product team owns the platform capabilities that let customers and partners get from purchase to value quickly, at enterprise scale and across Cisco's portfolio. We work closely with engineering, design, customer experience, sales, and partner organizations around the world. We value curiosity, customer obsession, and a bias for action.

Your Impact

As a Senior Product Manager, you will own the customer and partner Onboarding experience for Cisco Cloud Control. That covers how organizations discover, activate, set up, and start getting value from the platform. You will shape a capability that every customer touches, and that directly affects adoption, satisfaction, and business growth.

You will:

• Define and drive the product vision, strategy, and roadmap for onboarding and activation across direct, partner, and managed-service customers.
• Turn customer, partner, and field insights into clear product requirements, user stories, and success criteria.
• Partner with engineering and design to build simple, scalable, self-service onboarding flows, covering identity and access, tenant and organization setup, entitlement and licensing activation, and product integrations.
• Work across Cisco business units so customers get a consistent experience across many products.
• Define and track adoption and time-to-value metrics, and use data and telemetry to set priorities and make tradeoffs.
• Engage directly with customers and partners through discovery, early-access programs, and feedback loops, acting as their voice inside Cisco.
• Work with go-to-market, customer success, and support teams on launch readiness, enablement, and continuous improvement.
• Communicate strategy, progress, and results clearly to audiences from engineers to senior executives.
  

Minimum Qualifications

• Bachelor's + 8 years, Master's + 6 years, or PhD + 3 years of related experience in product management, technical product management, or a closely related technical role.
• 5+ years of product management experience delivering enterprise SaaS or cloud platform capabilities, with ownership of features and roadmap from ideation through launch.
• Experience owning customer-facing onboarding, activation, provisioning, or account and tenant lifecycle experiences for enterprise customers.
• Experience working directly with enterprise customers and partners to gather requirements and validate solutions.

Preferred Qualifications

• Technical background in cloud platforms, networking, security, or IT operations, with enough depth to partner closely with engineering on architecture and tradeoffs.
• Knowledge of identity and access management concepts (SSO, SAML/OIDC, role-based access control, multi-tenancy) and of licensing and entitlement models for enterprise software.
• Experience with partner, reseller, or managed service provider (MSP) motions, including multi-tenant or delegated-administration experiences.
• Experience defining product-led growth, adoption, and time-to-value metrics and using product analytics to guide roadmap decisions.
• Experience designing self-service, low-friction onboarding flows at global scale, including regional, data-residency, and compliance considerations.
• Familiarity with Cisco's networking, security, collaboration, or observability portfolio, or with comparable enterprise vendors.
• Daily use of AI tools in product work, such as research synthesis, drafting requirements, competitive analysis, or prototyping.
• Experience presenting to executives, customers, and field teams.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.