À propos de ce poste Doorways Coordinator chez The Salvation Army
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Doorways Coordinator
Karratha, WA
Full-time permanent
SCHADS Level 5 plus 9% regional allowance uplift
Why this role matters
The Doorways Coordinator plays a deeply meaningful role in supporting individuals and families across Karratha. Every day you will welcome people with dignity, listen with compassion and help them find pathways that strengthen their wellbeing. This is a role where your leadership directly shapes the experience of community members who walk through the door. You will guide a small team of employees and volunteers who care deeply about making a difference and you will help create a safe, calm and supportive environment for people seeking help. Your work will bring TSA’s values of integrity, respect, diversity, compassion and collaboration to life in a community that truly benefits from strong local support.
About the role
As the Doorways Coordinator, you will oversee the delivery of Doorways services across the Karratha site. You will lead and support a dedicated team of employees and volunteers, ensuring services are delivered with warmth, professionalism and in line with the Doorways Model of Care.
You will build strong relationships with Corps Officers, TSA services and local community partners to understand local needs and strengthen collaboration. You will ensure business processes, reporting, WHS requirements and administrative systems are completed accurately and on time. You may also deliver some case work to support community members to identify goals and access appropriate pathways.
This permanent full-time position within the Community Engagement team, reporting to the Regional Manager. Pay is in accordance with a SCHADS Level 5 plus a 9% regional allowance uplift.
How you will make an impact
Coordinate the delivery of emergency relief and material aid services that provide immediate and practical support to people in need.
Lead and support a team of employees and volunteers to deliver safe, compassionate and person-centred services.
Ensure the site is welcoming, calm and adequately always staffed.
Build strong relationships with local Corps, TSA services and community stakeholders to strengthen collaboration and identify opportunities for community support.
Coach and guide case workers on complex cases and support best practice service delivery.
Maintain accurate client records and data in accordance with TSA standards using SAMIS.
Contribute to resolving client concerns and reduce high conflict situations through effective de-escalation and communication skills.
Support continuous improvement and best practice in partnership with the Regional Manager.
What you will bring
Minimum Diploma or preferred Degree in Social Work, Psychology or a Community or Human Services discipline, along with extensive community sector experience and high-level knowledge and skills.
Experience in managing teams within community services and a genuine passion for supporting people.
Strong skills in conflict resolution and supporting individuals experiencing trauma or complex needs.
Excellent communication, relationship building and collaboration skills.
Confidence in managing administrative processes and ensuring compliance with practice standards.
A calm, steady and compassionate approach that helps people feel safe and supported.
WA Working with Children check or willingness to obtain
WA Driving Licence
What We Offer
Remote Area Housing Benefit for employees living and working in Karratha (up to $31,800 tax free) and Entertainment Benefit ($2,650 tax free)
Flexible working arrangements
SCHADS Level 5 – Above Award conditions (9% remote allowance applied to base rate)
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks of leave per year through our purchase leave scheme
Generous parental leave (12 weeks)
Up to 5 days paid leave per year to support a TSA program or activity
A supportive, inclusive culture with passionate and dedicated team members
The opportunity to make a meaningful difference in a regional community
How to apply
Please submit your resume and a cover letter outlining your experience and interest in the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
