Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.  

Join Home Trust as a Discharge administrator and be part of our talented and growing team! 

About the role:

The Mortgage Servicing Team manages the administration of business practices to create the highest level of efficiency possible within the organization. The group is concerned with delivering the products and services as efficiently as possible to maximize profit. The team oversees people, equipment, technology, information and all other required resources in the delivery products and services. It is also responsible for driving operational excellence and supporting key business objectives while fostering a culture of respect, trust and integrity.

Perform various duties relating to the discharge of the mortgage. The Discharge group is responsible for administrative-related tasks and responsibilities for discharging or transferring mortgages and equity line visa accounts. The Administrator will liaise with solicitors, external clients and internal departments to provide exceptional service and support. Perform tasks that are predominately routine in nature but must be performed with a high degree of accuracy to avoid negative impact on the Company. This position is a temporary 12-month contract.

Key Responsibilities:

Administration/Discharge Req (70%)

• Preparation of Mortgage and Equity Line Visa discharge statements
• Effectively manage daily workloads by prioritizing based on closing dates
• Verify applicable penalties (i.e., sale of property, interest to maturity etc.)
• Responsible for account maintenance (i.e., removal of PAC, Collector/Discharge ID etc.)
• Process Discharge payments (Balancing/Posting/Clearing accounts)

Risk & Compliance (15%)

• Act in accordance with Home Trust’s core values, Code of Conduct and all internal policies
• Understand regulatory & compliance requirements applicable to one’s scope of responsibility
• Incorporate regulatory & compliance requirements into existing business processes
• Increase knowledge & understanding of regulations, laws and compliance

General Duties (15%)

• Maintain Shortfall list, collecting on outstanding amounts owed for discharge
• Index discharge requests in CRM Dynamics
• Action daily expired statements linked to matured mortgages
• Specialized tasks may be assigned to each Administrator (i.e., preparation of cheques etc.)
• Prepare and send applicable correspondences (i.e., closed, NSF and expiry letters)
• Answer client & solicitor inquiries via email inbox

What we’re looking for:

Education Requiement

• Post-secondary degree or diploma required

Years of Experience

• 2-3 years related office administration and service-oriented role

Mortgage knowledge

• Mortgage Knowledge

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• On-Site Fitness: Gym access at our London and Montreal offices.

What you can expect - pay & process:

• Expected base salary is $45,000 to $55,000.
• This posting is for an existing temporary vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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