Job Description

Director, Global Employee Relations

This role has become available in Zendesk at a really exciting time for the Employee Relations team. We’re currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. This is a truly global role and will be involved with issues and initiatives across Zendesk’s global footprint.

If you’ve a genuine interest in all things ER with a passion for jumping headfirst in with the team during this exciting time then keep on reading……

Role

• Drive a transformational change in the ER offering in Zendesk from a reactive function to a proactive center of excellence delivering repeatable & scalable global.
• Build ER’s data analytics and reporting capability to be able to provide real time data analysis and trends to fuel further improvements and iterations of current offerings. 
• Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions to enhance service delivery; just because it's the way we do it now, doesn’t mean it’s the best way. 
• Develop strong working relationships across the People organization, particularly with the HR Business Partnering team, to ensure that ER’s efforts are aligned with our People and Business strategies and goals
• Monitor and analyze trends in employee relations issues using data to inform decision making and policy development; be a true Center of Excellence partner to the P&P team and to the business
• Maintain an in depth knowledge employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements 
• Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal. 
• Lead and/or guide complex investigations at and above a certain organizational level. 
• Tailor and deliver recommendations in a way to influence the right outcomes whilst mitigating the risk for Zendesk. 
• Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination etc. 
• Partner with employment legal team to mitigate risks and manage employment related strategies 

Requirements

• Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives 
• Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment
• Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
• Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations
• Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines
• Independent work style, balancing the need for collaboration with minimal supervision
• Proactive strategic thinker with high degree of integrity and professionalism 

What’s the team like?

• The team is distributed globally and works across multiple time zones and works with stakeholders across the business. 
• It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to free up bandwidth to focus on more proactive, value-adds for our customers (our employees). 
• And finally, it's a team full of good humans who pride themselves on their work and their team ethos. 

The US annualized base salary range for this position is $202,000.00-$302,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.