Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Director of Account Management, Revenue Cycle Solutions leads the strategy, development, and daily operations of the Account Management team supporting Revenue Cycle Solutions. This leader is responsible for building strong, consultative client partnerships, driving account retention and growth, and ensuring exceptional service delivery across assigned accounts. The Director leads and develops a high-performing account management team, establishes and drives key performance indicators (KPIs), and partners cross-functionally to optimize client outcomes, revenue performance, and operational effectiveness. This role requires strong experience within healthcare staffing, including MSP/VMS environments, and the ability to translate client needs, market trends, and performance data into actionable account strategies.
Job Responsibilities

• Leads, develops, and coaches the Account Management team, establishing clear expectations and driving key performance indicators (KPIs) related to client retention, revenue growth, service delivery, account performance, and customer satisfaction.
• Develops and executes strategic account management plans that strengthen client partnerships, expand revenue opportunities, increase customer share, and support long-term retention across Revenue Cycle Solutions accounts.
• Partners with division leadership and cross-functional teams to evaluate account performance, identify business trends, address operational challenges, and implement strategies that achieve or exceed monthly, quarterly, and annual revenue and operational goals.
• Builds trusted relationships with client stakeholders through a consultative approach, ensuring a strong understanding of client workforce needs, business objectives, performance expectations, and opportunities for growth.
• Leverages expertise in healthcare staffing MSP/VMS models to guide account strategy, navigate client programs and requirements, evaluate performance, and identify opportunities to improve service delivery and account penetration.
• Establishes, monitors, and reports team and account-level metrics and KPIs, using data to identify trends, improve performance, strengthen accountability, and develop action plans for areas that are below target.
• Conducts regular individual and team performance reviews to assess results, provide coaching, remove barriers, and strengthen consultative account management capabilities.
• Tracks healthcare staffing, revenue cycle, client, and competitive market trends to identify opportunities, anticipate customer needs, and strengthen the organization's position in the marketplace.
• Partners with sales, operations, recruitment, implementation, and other internal stakeholders to ensure seamless client delivery, resolve escalated issues, and support new and expanding business opportunities.
• Manages resources and account management priorities in alignment with revenue targets, financial objectives, client commitments, and overall business strategy.

Key Skills

• Account Management Leadership and Team Development
• Healthcare Staffing MSP/VMS Expertise
• Revenue Growth and Client Retention Strategy
• Metrics, KPI Management, and Performance Analytics
• Executive Presence and Consultative Client Management
• Strategic and Operational Leadership
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Qualifications Education & Years of Experience

• Bachelor's Degree plus 7-10 years of work experience OR High School Diploma/GED plus 11-14 years of work experience

Additional Experience

• Required experience leading and developing an account management team, including coaching team members and driving individual and team performance.
• Required experience in healthcare staffing with demonstrated knowledge of MSP/VMS client environments and delivery models.
• Demonstrated experience establishing, managing, and driving account management metrics and KPIs, including using performance data to improve client outcomes, retention, revenue growth, and team effectiveness.
• Experience managing strategic client relationships and developing consultative account strategies that support client retention and revenue growth.
• Experience with Revenue Cycle Solutions, revenue cycle management, or healthcare workforce solutions preferred.
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.