Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Location: Dallas, TX, 2 days onsite

Hours: 10:30am to 7:00pm CT

Job Summary

The Associate Customer Account Manager, nurtures and sustains effective client relationships by resolving process and service issues. The role resolves Healthcare Professionals’ (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. You'll maintains industry-recognized benchmarks for Supplier Security Privacy & Assurance (SSPA) for resolution time.

Job Responsibilities

• Manage inbound and outbound calls and other customer inquiries, primarily related to payroll, timecards, paychecks, deductions, taxes, and reimbursements.
• Research and resolve customer concerns with a focus on accurate and timely resolution.
• Provide support to Healthcare Professionals who may be frustrated or concerned about pay-related issues, using strong communication and de-escalation skills.
• Navigate Salesforce for case management and documentation of customer interactions.
• Utilize PeopleSoft to research timecards, paychecks, pay stubs, and other payroll-related information.
• Work across multiple systems and resources to investigate issues and determine appropriate solutions.
• Create, document, track, and manage customer cases through resolution.
• Partner cross-functionally with Payroll, Billing, Time Processing, Recruitment, Account Management, and other internal teams.
• Take ownership of customer concerns and use available job aids, processes, and resources to independently resolve issues when possible.
• Exercise sound judgment when working through unique or complex situations that may fall outside standard processes.
• Identify opportunities to improve processes and the overall customer experience.
• Support additional business needs, including strike-related activity, as needed.

Key Skills

• Problem-solving
• Effective Communication Skills

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 0-2 years of work experience of customer service, contact center, customer account management, payroll support, or related experience preferred
• Salesforce experience strongly preferred, particularly for case management.
• PeopleSoft experience strongly preferred, especially involving payroll, timecards, or employee pay information.
• Experience with Microsoft Excel and Word.
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices 

Additional Experience

• Experience in a fast-paced, external facing Customer Support department
• Experience in a Customer Account Management role

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.