At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

This is a permanent, full time contract. You will work from our Chicago office on a hybrid-work schedule, paying a salary range of $140,000 - $170,000 per annum.

Scope of Role

ITRS is looking for an experienced and accomplished FDE Engineer to join our collaborative and inclusive team. Reporting to our Platform Engineering Manager, this is a hybrid-working role, typically requiring 2 days per week in the office. However, flexibility is essential, as there may be periods where consecutive weeks are spent full-time at a client site, depending on project needs.

The ITRS engineering teams are building a next-generation observability platform with the capability to collect, store and analyse the vast amount of data generated by banks and financial institutions.

As a FDE Engineer, you will:

• Work with the Engineering team in developing and evolving the infrastructure to support the development, deployment and delivery of our product suite: Geneos, Opsview & ITRS Analytics (a data collection, storage, analytics platform, and a user-centric application that enables the use and visualisation of data).
• Work with Product, Engineering, Tech Comms and Support to define, document, and promote best practices around deployment and management of the system.
• Collaborate directly with clients at their site to support and guide their internal processes, ensuring successful deployment of the stack.
• Improve the manageability and supportability of the stack - this includes working with Product to define new features required to make the product easier to manage.

Requirements

• 7+ years of DevOps experience.
• Excellent knowledge of Kubernetes and container technologies such as Docker.
• Excellent knowledge of Kubernetes packaging, deployment, and release management tools ( for example Helm, ArgoCD, Flux).
• Solid experience with Linux system administration and writing shell scripts.
• Experience with systems/networking security best practices.
• Understanding of networking and TCP/IP.
• Experience in cloud technologies (for example AWS, GCP, Azure).
• Experience with VCS such as Git.
• Some level of programming experience such as Python, Java, .NET.
• Experience with virtualisation technologies such as VMWare, ESXI.
• Experience in continuous integration tools such as Jenkins.
• Experience managing Kubernetes production environments (desirable).
• DNS, LDAP, Active Directory, Firewalls, VPN Configuration (desirable).
• Monitor, Back-ups.

You will benefit from having the following experience:

• Configuration as Code (GitOps)
• Infrastructure as Code (Terraform)
• Experience with configuration tools such Ansible, Puppet, Chef

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employer Pension or 401(k)
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.