• End to shipment handling
• Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company’s face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client’s
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.

•Conducts retention phone calls to existing clients on a regular basis.