You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

• Own the BAU run, enhancement and roadmap for Client 360 capabilities serving SLHK (across L&H and W&P). Coordinate partners, align architecture with Asia standards, embed data governance & data quality controls, and deliver stable, incremental value to business stakeholders.

Key Accountabilities (indicative Workday weights)

• Service Ownership & Roadmap — Maintain BAU backlog and quarterly release plans for C360 components; meet SLO/SLA targets; reduce tech debt.
• Vendor & Contract Management — Lead day‑to‑day engagement with consulting/technology partners; confirm SoW staffing and milestones with IT SMO/Procurement.
• Architecture & Integration — Ensure solution alignment with Asia/Enterprise Master Data Management (MDM) capabilities where applicable; coordinate integration across L&H and W&P domains.
• DG & DQ Integration — Embed metadata, lineage, DGIA gates, and DQ scorecards into BAU releases; drive adoption jointly with the business DG Manager.
• Stakeholder Management — Facilitate prioritization and sign‑offs with business owners and compliance; publish status, risks and financials; manage benefits realization.
• Data Analysis - familiar with data analysis of Insurance core platforms. Root cause analysis and create data remediation plans with cost benefits analysis.

Success Measures

• Planned BAU releases delivered on schedule with zero Sev‑1 incidents post‑release.
• Governance artefacts (metadata/lineage/DQ) complete each release and accepted at gates.
• Adoption KPIs (usage, completeness, match quality) trend upward quarter‑over‑quarter; stakeholder NPS ≥ target.

Qualifications:

• 10+ years in Data / MDM /analytics delivery with multi‑vendor leadership; strong SoW/commercial governance with consulting partners.
• Experience integrating business governance (CDE, DGIA, DQ, lineage) into product increments.

Job Category:

Posting End Date: