Job Description

Zendesk is looking for a customer-focused Data Migration Engineer II to help enterprise customers successfully migrate their business-critical data into and out of Zendesk. This role combines software engineering, data engineering, customer consulting, and AI-assisted development to design scalable migration solutions that enable successful customer implementations.

As a Data Migration Engineer II, you will partner directly with customers, Project Managers, Technical Architects, and Product teams to understand complex business requirements and translate them into secure, reliable, and efficient migration solutions. You will build reusable migration tooling, automate repetitive processes, leverage AI-assisted development to improve engineering productivity, and continuously improve the migration experience for both customers and internal teams.

This role is ideal for an engineer who enjoys solving complex technical challenges, working directly with customers, building automation, and using modern engineering practices to improve delivery quality and efficiency.

What you get to do every day:

• Partner with enterprise customers to understand their migration requirements and design scalable migration solutions.
• Develop, maintain, and enhance migration tooling and automation frameworks.
• Design, build, and optimize data extraction, transformation, validation, and loading (ETL) processes.
• Create reusable utilities that reduce implementation effort across migration projects.
• Use AI-assisted software development tools (GitHub Copilot, ChatGPT, Cursor, Claude Code, or similar) to improve engineering productivity while maintaining high standards for code quality, security, and testing.
• Develop intelligent automation for data validation, field mapping, reconciliation, exception handling, and migration reporting.
• Build containerized migration solutions that can be deployed consistently across customer environments.
• Work closely with Technical Architects and Project Managers to deliver successful customer implementations.
• Troubleshoot complex migration issues involving APIs, databases, integrations, and application data.
• Continuously improve migration frameworks, engineering standards, documentation, and best practices.
• Maintain technical expertise across the Zendesk platform, APIs, import/export capabilities, and integration technologies.
• Contribute ideas that improve automation, delivery efficiency, customer experience, and overall migration quality.

Basic Qualifications

• 3+ years of professional software engineering experience.
• 2+ years of Python development experience.
• Strong SQL skills and experience working with relational databases 
• Experience working with  REST APIs, JSON, XML, CSV, and other structured data formats.
• Experience with Git and collaborative software development workflows.
• Experience troubleshooting complex data transformation and integration challenges.
• Experience using AI-assisted software development tools (GitHub Copilot, ChatGPT, Cursor, Claude Code, or similar) as part of the software development lifecycle.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple concurrent customer projects in a fast-paced environment.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.

Preferred Qualifications:

• Experience delivering software in a Professional Services, Consulting, or customer-facing engineering environment.
• Experience building cloud-native applications using AWS, Azure, or Google Cloud.
• Experience building automation frameworks and developer tooling.
• Experience integrating with SaaS platforms through REST APIs.
• Familiarity with Large Language Models (OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar) through APIs or AI development tools.
• Experience creating AI-assisted engineering workflows or developer automation.
• Understanding of software architecture, clean code principles, and software design patterns.

Successful engineers in this role:

• Deliver reliable, scalable migration solutions that exceed customer expectations.
• Build reusable automation that reduces implementation effort and improves consistency.
• Use AI responsibly to accelerate development while maintaining engineering excellence.
• Identify opportunities to eliminate manual work through automation and tooling.
• Communicate effectively with customers and internal stakeholders.
• Continuously improve engineering standards, migration processes, and customer outcomes.
• Share knowledge through documentation, mentoring, and collaboration.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.