We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

This role provides hands-on execution support for CIBC’s internal communications analytics strategy, with a primary focus on Viva Engage and associated M365 platforms. The coordinator is responsible for producing consistent, high-quality quarterly reports and responding to ongoing analytics requests from communications leads and business partners.

As Viva Engage adoption matures and executive expectations for insight increase, demand for reliable, repeatable analytics has outpaced current execution capacity. This role enables the team to deliver consistent quarterly reporting, respond to growing ad-hoc requests, and reduce analytics bottlenecks—without increasing permanent headcount. It allows senior analytics leadership to focus on strategy, methodology, and higher-value analysis while ensuring day-to-day reporting needs are met with speed and accuracy.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Kindly note this is a temporary 12-month contract opportunity.

How you’ll succeed

• Produce quarterly analytics reports covering Viva Engage usage, engagement, community performance, and SBU/FG activity.
• Pull, validate, and package data into CIBC-ready formats (PowerPoint and Excel).
• Support ad-hoc analytics requests from comms leads and executives.
• Act as a secondary analytics SME for internal communications data.
• Contribute to iteration and improvement of analytics methodologies and reporting standards.
• Support research into best practices and measurement improvements.
• Measures of success (6-month horizon) - Two full cycles of quarterly analytics delivered on time and to quality expectations. Strong working expertise across Viva Engage, SharePoint, and M365 analytics. Increased confidence and self-sufficiency among comms leads using analytics outputs. Reduced dependency on senior analytics resources for routine reporting.

Who you are

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.  You are detail-oriented with a strong bias for data accuracy and validation.
• Comfortable working with ambiguity in evolving analytics environments.
• Service-oriented mindset when supporting business partners.
• Able to manage repeatable reporting cycles alongside ad-hoc requests.
• Clear communicator who can explain data and limitations without jargon.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Employment Type

Weekly Hours

Skills