Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

This is the New Business Development department within the Group Company Division.*
*A department that reports directly to senior management and is responsible for creating new businesses and formulating and executing strategies for large-scale, cross-organizational projects involving the entire group.


We are seeking team members to help drive the business of Rakuten Anshin Signage, the newest service among the more than 70 services offered by the Rakuten Group.

Position:

Why We Hire

To drive further growth in our Store AI Solution business and expand the adoption of our services, we are seeking a Customer Success Manager to lead upselling and cross-selling efforts with existing customers.

・Attractive business or organizational phases
└ You can experience the 0→1 and 1→10 phases of a new business

・Attractive autonomy and organizational culture
└ You’ll enjoy a high degree of autonomy in an environment where you can take ownership and work proactively

・Career progression (skills gained and career paths)
└ You can gain experience in a wide range of roles-such as business planning and service planning-while building your customer success expertise
└ Since the business is in an expansion phase, there is a high likelihood of advancing to a managerial position

・Differentiation from Competitors (The Appeal of Leveraging This Business and Rakuten Group Resources)
└ You’ll frequently collaborate with various Rakuten Group companies, such as Rakuten Payment and Rakuten Mobile, enabling you to achieve customer success by integrating with the Group’s diverse services
 

Position Details

We aim to solve challenges in the retail industry using AI and the latest technologies.