Accountabilities:

• Supporting data management across the LexisNexis Risk Solutions customer feedback program, the global NPS (Net Promoter Score) program
• Cleaning data files thoroughly and accurately in Excel, as well as uploading and downloading files from various systems throughout the business
• Implementing changes to existing customer surveys in the Forsta survey platform
• Supporting the maintenance of Power BI dashboards for customer metrics
• Monitoring automated data feeds for surveys and other operational data
• Responsible for quality control checks across the program
• Collaborating with US-based team members to define project requirements, timelines, and outcomes
• Providing accurate status reporting to supervisors and management

Qualifications:

• Strong data management and manipulation skills (advanced Excel and/or database management); must be comfortable transforming large data files

• Hands-on experience with Power BI and working with large or complex datasets

• 2–3 years of relevant work experience

• Very high attention to detail

• Ability to work independently with little supervision

• Willingness to learn new technology platforms, including Forsta

• Bachelor’s degree required

• Strong oral and written skills in English

• Must be willing to work in a US Eastern Time schedule (8:00 AM – 4:00 PM ET)

• Experience with the Forsta survey platform (strongly preferred)

• Experience in survey research, market research, data analytics, or customer insights

• Knowledge of HTML, CSS, JavaScript, Python, or other coding or scripting language

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