À propos de ce poste Core Agent chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.About the role
The Core Agent & PBX Operator is responsible for serving as the central communication point between guests and hotel departments, ensuring all guest inquiries and requests are handled professionally, efficiently, and in accordance with Four Seasons service standards.
What you will do
Serve as the primary point of contact for guest calls, reservations, dining orders, emails, and service requests.
Operate and manage the hotel switchboard and communication systems efficiently.
Deliver exceptional guest service through professional and timely communication.
Assist guests by providing accurate hotel information and resolving inquiries or concerns.
Monitor and respond to emergency and safety situations following hotel procedures.
Manage wake-up calls, guest messages, and facsimile requests.
Support restaurant reservations and In-Room Dining order-taking when needed.
Build strong guest relationships and proactively address service recovery opportunities.
Identify upselling opportunities for rooms, dining, spa, and other hotel services.
What you bring
Collaborate effectively with hotel departments to ensure seamless operations.
Maintain guest preference records and share relevant information with service teams.
Adhere to Four Seasons policies, service standards, and confidentiality requirements.
Utilize hotel systems such as Opera, HotSOS, and other operational platforms.
Demonstrate strong communication, multitasking, and problem-solving skills.
Support departmental objectives through teamwork, flexibility, and a guest-focused approach.
