Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

Rakuten Total Solutions, Inc. is a member of the Rakuten Group and primarily fulfills the following roles:
・Group-Wide Shared Services: RTS streamlines and provides high-quality services for Rakuten Group's back-office operations (Human Resources, Accounting, Legal, General Affairs, IT Support, etc.). This contributes to improved productivity across the entire Rakuten Group.
・Business Process Outsourcing (BPO): Leveraging the expertise and technology cultivated within the Rakuten Group, RTS offers BPO services to companies outside the group, helping client companies improve operational efficiency and reduce costs.
・New Business Development: Based on the Rakuten Group's business strategy, RTS develops new business models and services, contributing to the overall growth of the group.

Strengths of RTS:
Rakuten Group Expertise: RTS leverages advanced business knowledge and technical capabilities cultivated within the large and complex Rakuten Group organization.

Diverse Services:

RTS offers a wide range of services, including shared services, BPO, and new business development, to meet the diverse needs of its clients.

Global Reach:

RTS leverages the Rakuten Group's global network to support overseas expansion.

Technological Capabilities:

RTS utilizes the latest technologies to improve operational efficiency and pursue the creation of new value.

Talent:

RTS brings together talented individuals with diverse backgrounds, providing advanced expertise and skills.

Position:

Why We Hire

We are expanding our team to strengthen our organizational structure in response to rapid business growth and an increase in shared service operations for the Rakuten Group.

We provide essential shared services to Rakuten Group companies, including Rakuten Mobile, by managing critical processes such as contracts, stamping, and electronic signatures.

Beyond routine administrative tasks, you will serve as a hub between Legal, General Affairs, and business units. You will lead the adoption of electronic contracts and the improvement of approval systems, balancing rigorous governance ("defense") with the speed required for business growth ("offense").

As our business scales, we face the challenge of balancing rapid decision-making with strict compliance. We are looking for someone who can drive productivity across the entire organization from a back-office perspective. We invite you to leverage your experience to help us build the next stage of our growth.

We are a flat, diverse team where young talent and seasoned professionals collaborate and challenge each other. As a shared service center providing high-value administrative support across the Rakuten Group, you will work alongside various experts in a dynamic, growth-oriented environment.


・Deep Expertise in Risk Management: Serve as the "final line of defense" for critical processes and master the essentials of corporate risk mitigation.
・End-to-End Experience: Lead operational improvements from high-level policy design down to on-the-ground implementation.
・High Market Value: Gain hands-on experience with Rakuten’s advanced systems and industry-leading governance standards.
・Diverse Career Opportunities: Build a foundation as a functional specialist, with clear paths to transition into project management or strategic business planning.

Position Details

As a core member of our shared service function, you will provide high-value administrative support to Rakuten Group companies, including Rakuten Mobile, while driving risk management and operational efficiency for critical processes such as contracts, stamping, and electronic signatures. (Please note that our services are currently focused on internal group entities.) Acting as a bridge between Legal, business units, and group companies, you will build the governance foundation that drives organizational growth. Leveraging the Rakuten Group’s extensive network, you will lead cross-functional service initiatives and play a vital role in supporting our business operations across the group.


・Governance & Strategy: Plan and execute initiatives to strengthen risk management and operational efficiency for contracts and e-signatures.
・Approval System Management: Optimize approval workflows and systems to ensure internal control and process excellence.
・Contract & Seal Management: Oversee the execution of important documents and manage digital certificates and corporate seals.
・Group Service Operations: Manage administrative services outsourced from group companies, including operational setup and support.
・Policy Development: Draft and update internal regulations and provide guidance on governance.


General Affairs Transformation: Lead process improvements for facility management, security, and event operations.
Note: These tasks will be assigned based on your experience and suitability.


We are currently driving a variety of projects, ranging from small-scale improvements to large-scale initiatives.

・Electronic Contract Adoption: Implementing and standardizing a unified e-signature platform across the group.
・Shared Service Standardization: Building scalable and efficient workflows for administrative services outsourced from group companies.
・Approval Process DX: Driving end-to-end process improvement to reduce turnaround time from initial proposal to final contract execution.

Work Environment

・Team Size:  28 members in total within the General Affairs Department, divided into 4 groups (each consisting of approximately 5–10 members).
・Age Range: 20s to 40s.
・Hiring Background: Approximately 90% of our team are mid-career hires, creating a diverse environment where individuals from various professional backgrounds thrive.


Approximately 10 hours per month.
Note: This may fluctuate depending on project demands and seasonal workload.

Approximately 90% of our team are mid-career hires. We are a diverse group with backgrounds in Legal, HR, Executive Secretarial support, Sales, and Retail. Our team thrives on the synergy created by our varied professional experiences, fostering a collaborative environment where every perspective is valued.


・From Legal to Governance Lead: Applied legal review expertise to contract management. Now designs governance frameworks and oversees group-wide risk management.
・From HR to Operations Specialist: Leveraged HR and compliance experience to manage internal regulations. Now optimizes complex approval workflows and builds standardized administrative processes.
・From Executive Secretary to Governance Strategist: Utilized strong coordination skills to manage shared services. Now leads cross-functional governance initiatives by bridging Legal, business units, and operational teams.

Mandatory Qualifications:

・Professional experience in a corporate environment (3+ years): Including General Affairs, Legal, HR, Sales Admin, or Executive Secretarial support.
・Experience in contract and application processing (3+ years): Solid
experience in handling contracts, internal proposals, and official applications.
・Professional proficiency in English (Reading, Writing, and Speaking):
Ability to review English contracts/documents, communicate via email/chat with non-Japanese speaking members, and handle English-language inquiries.
・High accuracy and sense of responsibility: Ability to manage operations strictly in accordance with internal regulations.
・Technical proficiency: Intermediate Excel (VLOOKUP, Pivot Tables) and PowerPoint skills.

Desired Qualifications:

・Experience in back-office functions (General Affairs, Legal, or HR) (3+ years).
・Practical knowledge of e-contracts and stamping processes.
・Experience in handling inquiries, stakeholder management, or serving as a point of contact.
・Experience in governance, internal control, or leading process improvement projects.
・Experience in shared service or outsourced business operations.
・Business Law Proficiency Test.
・Business-level English proficiency (TOEIC 800+ or equivalent).


・Accuracy and Flexibility: Ability to perform tasks with responsibility and high accuracy while maintaining the flexibility to support business speed.
・Efficiency and Improvement Mindset: Ability to handle routine tasks efficiently and proactively propose improvements by identifying bottlenecks.
・Strong Communication and Teamwork: Ability to work autonomously while collaborating effectively with diverse stakeholders, including Legal, business units, and senior management.
・Adaptability to Change: Someone who embraces change and is eager to acquire new knowledge and skills in a fast-paced environment.

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo
or
Shinjuku Eastside Square
6-27-30 Shinjuku, Shinjuku-ku, Tokyo

Additional information on Secondment

*This position will be hired by Rakuten Group, Inc. and seconded to Rakuten Total Solutions, Inc.

Related Pages
・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
・Employee Conditions: https://global.rakuten.com/corp/careers/information/
・Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #HR #GA #CorporateCommunications #legal #IP #audit #operationdiv

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