You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Risk Management Centre of Excellence (CoE) is a strategic first line of defense business partner supporting Canadian leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and supporting the design of effective solutions to manage risk within the business.  

We partner with first line of defense Business Unit Risk Officers, and second line of defense Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements and ultimately enable the business to evolve while managing risk within appetite. 

As Consultant, Operational Risk, you will support business areas within the Retail Advice & Solutions Distribution portfolio. You will act as a day-to-day operational risk partner, working with business leaders, execution teams, Risk, Compliance and other control partners to identify, assess, manage and report operational and regulatory risks.

What will you do?

• Serve as a day-to-day operational risk partner for assigned Retail Advice & Solutions Distribution business areas, providing practical advice and constructive challenge to business leaders and execution teams.
• Support the implementation of new or changed risk, compliance and regulatory requirements by assessing impacts and helping business partners design, implement and maintain appropriate processes and controls.
• Coordinate and support Risk Reviews, Business Practice Reviews and Risk consultations for projects, products, digital initiatives and process changes, including risk identification, control assessment, stakeholder engagement, documentation and follow-up activities.
• Assess the design and effectiveness of processes and controls, identify gaps and improvement opportunities, and support business partners in developing clear and sustainable controls.
• Monitor operational risk issues, audit findings, regulatory changes and action plans. Follow up with business owners on status, supporting evidence and completion dates, and escalate material concerns or delivery risks.
• Support applicable risk programs within assigned portfolios, including business continuity, records management, operational risk events, information security and privacy requirements.
• Prepare and coordinate portfolio reporting for risk committees and leadership forums, including consolidating and validating information, highlighting key risks and upcoming deliverables, and documenting decisions and action items.
• Maintain complete and accurate information in Archer, ServiceNow, SharePoint and other applicable tools, and support continuous improvement of Risk CoE processes and ways of working.

What do you need to succeed?

•  Foundational knowledge of risk management practices, including risk assessment, risk monitoring, controls and risk mitigation.
• Strong analytical and problem-solving skills, with the ability to review information, identify concerns and recommend practical solutions.
• Strong organizational skills and the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills, with the ability to communicate clearly with business partners and leadership.
• Ability to build effective working relationships and contribute within a collaborative team.
• Strong attention to detail and commitment to maintaining accurate records, evidence and reporting.
• Proactive, motivated and willing to learn, with the ability to work independently with appropriate guidance.

Assets:

•  Education or experience in risk management, business, finance, compliance, governance, process improvement or a related field.
• Knowledge of the financial services industry, including Canadian wealth, insurance, dealer or distribution operations.
• Exposure to risk assessments, controls, issues, action plans, projects or process improvement activities.
• Awareness of risk programs such as business continuity, records management, information security or privacy.
• Experience preparing reports, presentations or materials for business or academic audiences.
• Familiarity with artificial intelligence tools, Archer, ServiceNow, SharePoint, Excel or PowerPoint.

Reasons why you should join us under the Sun:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
• A caring, supportive, and inclusive culture
• A collaborative and interactive team environment

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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