We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Compliance and Global Regulatory Affairs (CGRA) – EWC provides timely and proactive advice and independent oversight of CIBC’s compliance with applicable regulatory requirements. EWC works with the business unites to manage and mitigate regulatory risks.

Core accountabilities span three interconnected areas: maintaining robust quality control standards and protocols; conducting rigorous analysis to surface trends, insights, and improvement opportunities; and driving end-to-end program execution with a focus on stakeholder collaboration, governance, and regulatory adherence.

The role supports the full quality control lifecycle; from performing defined review activities and investigating root causes of deficiencies, to monitoring remediation efforts and tracking corrective actions through to resolution. It contributes meaningfully to reporting and governance by preparing inputs, dashboards, and materials that inform leadership decision-making and support transparency across Oversight Functions.

Supporting all activities is a commitment to continuous improvement; identifying process enhancements, benchmarking against best-in-class practices, and sharing lessons learned with RCM Programs and leaders to strengthen the overall compliance control environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Quality Control – Assist with the identification, development, and maintenance of required procedures and processes related to Quality Control and Improvement activities. Prepare and maintain records of Quality Control testing. Investigate and analyze the root causes of quality issues and operational inefficiencies, contributing to follow-up actions for deficiencies and execution gaps. Monitor remediation activities and support the implementation of corrective actions. Perform defined quality control review activities within established standards and protocols.
• Analysis and Documentation – Conduct thorough analysis of quality RCM & EWC process control reviews and, based on insights, identify opportunities and recommend improvements to enhance the effectiveness and efficiency of RCM activities, including areas for enhancement of methodology (including documented policies and procedures), training, and process changes. Analyze review results, trends, and recurring themes to support insight generation and track metrics and action plans to support broader reporting and insights. Document for escalation any non-conformance issues considered material and assist with identifying solutions with relevant stakeholders. Assist with the compilation of data and content for the production of periodic Quality Control reports, including preparation of selected reporting inputs, governance materials, deck preparation, and validation support. Assist in benchmarking initiatives to ensure best-in-class Quality Control practices.
• Program execution - Execute a risk-based quality control and improvement program that provides reasonable assurance on the quality of RCM & EWC processes and key outputs including, but not limited to, RCM Library, compliance risk assessment, regulatory development monitoring, compliance reporting, Outside Business Activities, and Policy Review and Refresh. Share internal and external insights, lessons learned, and enhancement opportunities with RCM Programs and leaders for consideration. Collaborate with Oversight Functions to ensure adherence to established quality guidelines, coordinating stakeholder follow-ups, meeting materials, and implementation tracking. Identify opportunities for process improvement through data analysis and continuous monitoring. Ensure compliance with regulatory and enterprise requirements by reviewing the quality of deliverables produced by the Compliance team to improve performance of day-to-day activities. Assist with identifying opportunities for continuous quality monitoring using relevant data points, reporting, and dashboards.

Who you are

• You can demonstrate  experience in executing quality control and continuous improvement activities. Prior RCM experience is an asset.
• You can demonstrate experience in Quality Assurance and process improvement within banking or financial services with working knowledge of risk management environment, standards, regulations, and mitigation and experience in  identifying continuous improvements
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise and conveying findings, recommendations effectively to influence key stakeholders.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way, through excellent written and presentation skills.
• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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