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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Provide oversight, guidance and decision making and support for operations functions for an assigned specialty commercial teams, specified by Head of CCB Operations in the Commercial Community Bank (CCB), with significant emphasis on operational efficiency and effectiveness, security, risk management, compliance, and client experience.    Escalation point for commercial client experience issues, policy and procedure exceptions, client error resolution and disputes, fraud situations and problem management for assigned locations. Support of operational escalations for, but not limited to, Deposits, Loans, BSA/AML, ACH, Wire, Remote Advisory, etc.  Formulate independent decisions to ensure the best resolution in a timely manner. Understand current and proposed policies and procedures in order to effectively partner with CCB teammates to interpret and drive delivery and execution.  Identify opportunities in adherence, communicate and provide training as necessary.  Help detect operational changes and assist in delivering operational readiness to assigned teams. Oversee and ensure execution of established operations routines and cadences, focusing on mitigating operational risk in business execution. Consult and partner with leadership to manage the execution of identified opportunities in daily operations and the overall execution of operational strategies while mitigating risk and improving client experience.  Accountable for direct operational performance of assigned teams. Serve as initial point of escalation for security and incident response for assigned teams; responsible for effectively communicating and engaging others as necessary. Execute and participate in operational projects and ensure effective implementation with other lines of businesses and key partners such as Operations, BURM, Compliance, Treasury and Deposit Operations, Technology, Financial Crimes, Fraud, etc.

Required Qualifications:

5-7 years of banking experience, or equivalent education and related training or experience Strong interpersonal, verbal and written communication skills, as well as the ability to successfully interact with influence teammates Associates degree in a relevant field of work or an equivalent combination of education and work related experience. Good organization skills, attention to detail and ability to quickly comprehend and teach operational policies and  procedures Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Preferred Qualifications:

2-3 years of branch or department operational experience

Working knowledge of commercial banking operational processes

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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