Job Description

A bit about this role:
 

The Clinical Associate is an integral part of our interdisciplinary virtual-first medical practice called Devoted Medical (DM). Devoted Medical is focused on delivering multiple clinical services to our Devoted Health members including comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for our most complex and frail members, and on-demand urgent care visits. This role may include occasional weekend hours, through optional overtime.

In the role of Clinical Associate,  you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through identifying care gaps and working with our members to coordinate across a fragmented healthcare system. This may include communicating and working with PCP offices, coordinating pharmacy services, and helping manage the durable medical equipment (DME), home health care, imaging, and laboratory testing needs of our members. Through these efforts you will be a strong advocate for the members you work with, helping improve adherence to a plan of care. At the end of the day, your goal in this position is to ensure that every member gets the care that you would want for a beloved family member leading to better health outcomes and a superior care experience.

Responsibilities and Impact will include:
Responsibilities will vary, based on the clinical program you will be supporting: Devoted Medical Primary Care Program, Devoted Medical Acute Care Program and Devoted Medical Devoted to Me Program!

Post - Visit Prep

Order Management/Care Coordination

• Working with our home health partners to coordinate DME and skilled nursing services

• Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable

• Notifying members of lab results and helping to coordinate follow care at the direction of the clinician

• Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical .Disclaimer: This role does not include clinical decision-making or any activity requiring licensure, and that all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Associates should direct clinical concerns raised by members to the appropriate licensed team.

Patient Education

• Serving as an advocate for our members when they call Devoted Medical for care coordination issues, both through answering and returning phone calls

• Reviewing internal program referrals, sending welcome kits and other educational materials

Required skills and experience:

• MA Certification (highly preferred), expired MA certifications are OK! Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience / background, we may request copies of your MA school diploma and transcripts.

• Two (2) years of patient facing experience with a bonus if you have experience with telehealth

Desired skills and experience:

• Experienced in care coordination, particularly helping Medicare patients to close stars care gaps/ complete preventative health screenings  (i.e A1c, Blood Pressure, Colorectal Cancer Screenings, Diabetes Eye Exams, Breast Cancer Screenings)

• Fully bilingual (English/Spanish), and English 

• Highly organized and adaptable, able to manage a large member panel (100+ if needed) amidst frequent changes ( I.e supporting Inbound,  Outbound queues, Advanced Dialer, Digital queues, etc)

Attributes to success:

• Thrive in a fast-paced, high-energy, and rapidly growing organization--> rapidly growing organization (I.e adapt to evolving business needs, support and execute changes within a given month or quarter, and remain agile as priorities, processes, and workflows evolve.)

• Skilled at easing stress and anxiety for members during difficult times

• Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers

• Comfortable working with members via video, phone, portal

• Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player--> as a collaborative team player ( I.e cross trained to help other teams across the org or within programs)

• Quick to adopt and learn new technologies, including electronic health records and various computer platforms →  Google Chrome, Google Sheets, AI tools, newly developed products "automated queues", Advanced Dialer, etc.

• Committed to delivering healthcare with the same quality and care you'd want for your own family

• Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth

Salary Range:  $23.00 - $27.00 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.