Care Educator / Certified Medical Assistant

(Hybrid Role) - Durham, NC

Patients are at the center of our business strategies. Care Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Care Educator provides patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Care Educators are responsible for participating in one-on-one communications with patients. The Care Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Care Educator program is educational based. Care Educators do not provide medical advice or work clinically within this role.

Job Responsibilities:

• Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Help patients build treatment routines and understand and manage side effects.
• Provide virtual education & support, explaining the treatment journey and guiding the patient through access and financial barriers.
• Any additional duties assigned by program management.
• Reinforce behavior change, address concerns, build resilience, and empower patients to stay on therapy long term as prescribed by their HCP.
• Support long term adherence motivation and QoL goals.

Schedule

• This hybrid position will take place primarily in an office setting in the Raleigh area, NC.
• Able to work a defined shift (8am – 5pm, 9:30am – 6:30pm, 11am – 8pm), with occasional flexibility to support coverage needs across other shifts when required.
• Flexibility to support patients on Mountain or Pacific time zones as assigned.
• Must be flexible to work weekends or evenings as needed.
• Travel <20%

Required Qualifications:

• Certified Medical Assistant (CMA, CCMA, RMA, NCMA, or AMCA).
• Minimum 3+ years of healthcare experience (e.g., physician’s office, clinic, or specialty care).
• Skilled at educating or supporting patients in a healthcare setting.
• Direct interaction with patients and support for persistence and compliance.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Valid driver’s license.
• Must reside in country where the job is posted.

Preferred Qualifications:

• Previous experience in digestive health and/or gastroenterology preferred.
• Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
• Effective communication and documentation abilities; bilingual (English/Spanish) preferred.

Compensation

• Competitive annual salary

• Bonus eligibility

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.