Address:

Scheduled Weekly Hours:

Worker Type:

Posting Start Date:

Posting Close Date:

Job Family:

Position Summary:

Total Base Pay Range - $58,496.00 - $91,400.00 CAD Annual

Monday - Friday: 09:00AM to 05:00PM

CARM Financial Management

• Oversee daily financial activities related to CBSA's CARM program.
• Monitor duties, taxes, penalties, credits, refunds, and adjustments processed through the CARM Client Portal.
• Ensure accurate accounting, reconciliation, and reporting of customs-related financial transactions.
• Review and approve financial transactions associated with customs clearance activities.
• Support importer accounts by providing guidance regarding Statements of Account (SOA), payments, duty and tax assessments, refunds, credits, and reconciliations.
• Maintain expertise in CARM program requirements, customs accounting processes, and regulatory obligations.

Accounts Receivable and Billing Resolution

• Resolve complex customer disputes involving customs duties, taxes, penalties, assessments, and related charges.
• Investigate account discrepancies and determine appropriate corrective action.
• Review and approve credit note requests in accordance with company policies and CBSA regulations.
• Partner with Billing Resolution Services (BRS), Accounts Receivable, Collections, and Operations teams to resolve customer concerns and payment issues.
• Evaluate the financial impact of proposed adjustments and ensure appropriate risk management controls are applied.

Customs Corrections and Reconciliation

• Review and approve duty and tax correction requests submitted by Operations and Billing teams.
• Validate supporting documentation and determine eligibility for duty and tax credits, refunds, or adjustments.
• Analyze importer accounts and identify reconciliation issues requiring corrective action.
• Ensure all approved corrections are accurately reflected in customs accounting and financial systems.
• Monitor account balances and payment activity to maintain compliance and account accuracy.

Month-End CBSA Statement of Account Management

• Oversee monthly Statement of Account (SOA) reconciliation and settlement activities.
• Review and approve monthly CBSA payments to ensure accuracy, completeness, and compliance.
• Coordinate month-end payment processes with Finance and operational stakeholders.
• Prepare and distribute reports identifying accounts impacted by credit holds, collection issues, or account deactivation.
• Investigate and resolve payment discrepancies, outstanding balances, and account reconciliation issues.
• Ensure supporting documentation is complete and available for audit and compliance purposes.

Compliance and Risk Management

• Ensure compliance with CBSA regulations, customs legislation, and internal financial controls.
• Monitor importer account activities to identify potential financial, operational, and regulatory risks.
• Investigate discrepancies related to duty and tax assessments, payments, credits, and refunds.
• Recommend and implement process improvements to strengthen controls and compliance.
• Protect the organization from financial losses and customer service impacts resulting from customs accounting errors or payment issues.
• Ensure customers avoid unnecessary penalties resulting from inaccurate reporting or process deficiencies.

Financial Reporting and Analysis

• Analyze trends related to duties, taxes, collections, receivables, penalties, credits, and cash flow.
• Develop and maintain reporting tools, management dashboards, and key performance indicators (KPIs).
• Monitor revenue leakage and identify opportunities to improve financial performance.
• Prepare reports and analyses that support operational and strategic decision-making.
• Provide recommendations to leadership regarding financial risks, controls, operational performance, and process improvements.

Stakeholder Relationship Management

• Serve as the primary financial advisor for CARM-related issues.
• Act as the key liaison between CBSA, clients, customs brokers, Finance, Billing, Operations, and other stakeholders.
• Provide guidance regarding customs accounting practices, GST implications, Statement of Account interpretation, and compliance requirements.
• Assist clients in understanding CBSA credits, refunds, payment applications, assessments, and account activity.
• Present and explain CBSA financial data to customers to support account reconciliation and issue resolution.
• Exchange information directly with CBSA to resolve payment application issues, B2 claims, corrections, and account discrepancies.

Process Improvement and Systems Support

• Collaborate with Information Technology and business stakeholders on system enhancements and process improvements.
• Identify opportunities to improve efficiency, controls, reporting capabilities, and customer experience.
• Support policy and procedure development related to CARM and customs accounting processes.
• Participate in projects related to regulatory changes, business process improvements, and CARM enhancements.

Leadership and People Management

• Lead, coach, mentor, and support team members while promoting a positive and inclusive work environment.
• Conduct regular team meetings to review priorities, accomplishments, challenges, and opportunities for improvement.
• Communicate organizational updates, policy changes, and business initiatives to employees.
• Provide technical guidance and training to staff regarding CARM-related financial processes and requirements.
• Support employee development, performance management, and succession planning initiatives.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.

Education and Experience

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline with a specialization in Accounting.
• CPA designation is considered an asset.

Experience

• Minimum five (5) years of progressive experience in customs accounting, finance, customs brokerage, transportation, logistics, or a related environment.
• Experience working with CBSA programs, customs accounting processes, and regulatory compliance requirements.
• Experience managing complex reconciliations, customer disputes, and financial investigations.
• Previous leadership or supervisory experience is preferred.

Knowledge, Skills and Abilities

• Advanced knowledge of CBSA Assessment and Revenue Management (CARM) processes and requirements.
• MS- Excel, Intermediate or advanced is a must.
• Strong understanding of customs accounting, duties, taxes, GST, Statements of Account, and importer compliance obligations.
• Excellent analytical, investigative, and problem-solving skills.
• Ability to evaluate complex financial data and identify discrepancies, trends, and risks.
• Strong reconciliation and financial reporting capabilities.
• Ability to interpret CBSA reports, Statements of Account, B2 claims, and customs-related documentation.
• Strong customer service, communication, presentation, and stakeholder management skills.
• Ability to influence and guide customers and stakeholders through complex financial matters.
• Demonstrated ability to coach, train, and develop employees.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to adapt to changing regulatory requirements and evolving customer needs.

• Self-motivated, independent and strong attention to accuracy and willing to learn new skills.

Key Relationships

Internal

• Finance
• Accounts Receivable
• Billing Resolution Services (BRS)
• Collections
• Customs Operations
• Information Technology
• Senior Leadership

External

• Canada Border Services Agency (CBSA)
• Importers and Major Accounts
• Customs Brokers
• External Business Partners

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.
Thank you for your interest; however only those applicants selected for an interview will be contacted.