Work Location:

Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Business Insights Specialist / Governance & Reporting Analyst

Fraud Technology / CIAM Governance

Job Summary

We are seeking a highly motivated and analytical professional to join our Governance, Analytics & Reporting team. This role is responsible for driving governance reporting, operational readiness, support handover processes, process improvement initiatives, executive dashboards, and automation opportunities across a complex technology environment.

The successful candidate will act as a key liaison between technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen governance practices, and support decision-making through meaningful reporting and analytics.

Key Accountabilities

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Analytics & Reporting

• Develop and maintain Power BI dashboards and executive reporting.

• Analyze operational, governance, and support metrics to identify trends and insights.

• Create executive-level presentations and management reports.

• Translate complex data into clear and actionable business insights.

• Maintain reporting accuracy, data quality, and consistency.

Process Improvement & Automation

• Identify opportunities to simplify and automate manual processes.

• Design and implement workflow automations using Microsoft Power Platform.

• Improve efficiency through controls, validations, notifications, and workflow optimization.

• Drive continuous improvement initiatives across governance and operational functions.

Stakeholder Management

• Partner with technology, support, project, and business stakeholders.

• Facilitate meetings, workshops, and governance reviews where applicable to reporting.

• Influence stakeholders to achieve desired outcomes without direct authority.

• Communicate effectively with both technical and non-technical audiences.

Must-Have Qualifications

Experience

• 5+ years of experience in Business Analysis, Governance, Technology Operations, Reporting, Process Improvement, or a related discipline.

• Experience working within a large enterprise technology environment.

• Proven experience supporting governance, operational readiness, or technology processes.

• Experience developing executive-level reporting and presentations.

Technical Skills

• Advanced Power BI development and dashboard creation.

• Advanced Microsoft Excel skills including PivotTables, Power Query, formulas, and data analysis.

• Experience with Power Automate and workflow automation.

• Experience working with data from multiple sources and performing data analysis.

• Experience with Jira, ServiceNow, SharePoint, or similar enterprise platforms.

Governance & Controls

• Strong understanding of technology governance practices.

• Experience supporting audits, risk assessments, issue management, or control activities.

• Ability to document processes, procedures, and governance requirements.

• Understanding of operational risk and control environments.

Business & Leadership Skills

• Exceptional analytical and problem-solving abilities.

• Strong written and verbal communication skills.

• Ability to influence stakeholders across multiple teams.

• Excellent organizational and project coordination skills.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail while maintaining a strategic perspective.

Preferred Qualifications

• Experience within Financial Services or a regulated industry.

• Knowledge of technology governance frameworks and audit practices.

• Experience supporting operational readiness, production support, or application lifecycle processes.

• Knowledge of CIAM, Fraud Technology, Risk, Compliance, or Governance functions.

• Power BI certification.

• Experience using SQL for analysis and reporting.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):