About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

Job Purpose

Serve SCB segment regional team under own responsibility in terms of providing product and process knowledge, and coordinating between Support Team and Sales Team regarding complicated issues that occurred

Key responsibilities:

• Serve as front line and primary contact person in handling incoming calls for all enquiries and service requests from customers under responsible regions
• Coordinate and work with other functions in order to acquire all needs to deliver service for BA Sales and SCB branch staffs
• Analyze regional target under own responsibility and develop plan with banks to achieve goals
• Contribute and support on Month-end closing period
• Negotiate on sales event and activities
• Solve various pending problems after sales
• Follow up with BA Sales Representative on all pending cases