About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

Key Responsibilities

·       Serve as the first point of contact for visitors and guests, ensuring a professional and welcoming front-office experience.

·       Manage reception operations, including visitor registration, access control, mail and courier services, and access card administration.

·       Ensure meeting rooms, pantries, reception and common areas are well maintained, adequately stocked and ready for use.

·       Coordinate with Building Management, vendors and contractors on maintenance, cleaning, security and other workplace services, ensuring timely follow-up and resolution.

·       Prepare regular administrative reports, and monitor office expenses, inventory, service requests and other facilities-related matters to ensure accurate tracking and timely follow-up.

·       Support workplace health and safety requirements, including inspections, incident reporting, emergency preparedness and record maintenance.

·       Coordinate meeting and office arrangements, including room bookings, refreshments, deliveries and facilities support.

·       Provide office administration and expense support, including purchase requests, invoices, contracts and facilities-related records.

·       Support the planning and execution of company events, town halls and employee engagement initiatives, including vendor and logistical coordination.

·       Undertake other administrative and operational duties as required to support efficient office operations.

Requirements & Qualifications

·       Diploma or equivalent qualification in Business Administration, Office Management, Hospitality or a related discipline.

·       Prior experience in reception, office administration, facilities coordination, hospitality or a similar support role is preferred.

·       Professional and customer-focused, with strong interpersonal and communication skills.

·       Well organised, detail-oriented and able to manage multiple priorities effectively.

·       Proactive and resourceful, with the ability to follow through on operational and facilities-related matters.

·       Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams.

·       Able to communicate effectively in written and spoken English.

·       Demonstrates a strong sense of professionalism, confidentiality and responsibility when handling visitors, access matters and office information.

·       A collaborative team player with a positive attitude and willingness to support office events, employee engagement activities and ad hoc requirements.