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GENERAL FUNCTION:

 Manages and coaches Business Banking Relationship Managers and potentially Business Banking Market Managers, in the < $10MM revenue segment, with the objective of achieving growth, operational excellence and client experience goals. Directs, coaches and leads execution of the Business Banking playbook, including annual business planning, portfolio segmentation, business development, and client relationship strategies. Establishes sales and performance goals for team members, ensures accountability to Bank policies and procedures, and mentors team members on more complex credit and relationship structures. Responsible for understanding and identifying future talent available in the market and cultivating those relationships. 

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, consistently identifies, assesses, manages, monitors, and reports risks of all types.

DUTIES & RESPONSIBILITIES:

• Performance and Talent Management
  • Provide leaders and Relationship Managers with ongoing feedback, coaching, and direction in client and prospect business development through regular individual sales meetings, team meetings, and joint calling efforts to elevate individual and team performance.
  • Ensure sales effectiveness and performance management outcomes are being achieved as tracked through weekly and monthly reporting.
  • Utilize established onboarding tools and resources to effectively assimilate new team members and support early success.
• Business Development
  • Lead portfolio and business planning efforts to grow primary client relationships and acquire new prospective relationships aligned to deposit, loan and fee goals.
  • Lead prospect strategies for new client relationships utilizing referral sources, existing clients, and centers of influence.
  • Maintain active and visible community and industry involvement to expand relationship networks and remain informed of market trends, industry practices, services, and competitive dynamics.
  • Ensure customer relationships are managed to maximize revenue contribution while mitigating risk and addressing client needs.
  • Partner with internal and external product teams to develop tailored relationship strategies for key clients and prospects.
  • Lead One Bank approach across applicable Fifth Third products and services with the goal of being the client’s primary bank.
• Client Experience
  • Oversee execution and follow through on One Bank meetings, precall planning, the One Bank Consultative Sales approach, and timely postcall followup.
  • Ensure consistent and effective utilization of the Bank’s client relationship management system for client activity tracking, call reporting, and pipeline management.
• Credit Excellence
  • Develop strong partnerships with credit partners and ensure adherence to established portfolio management guidelines and credit policy.
  • Ensure team achievement of credit standards and metrics related to asset quality, credit administration, renewals, financial documentation and covenant monitoring.
  • Monitor client financial performance, condition, and industry trends to ensure credit exposure remains within acceptable risk tolerances and is appropriately structured and priced.

SUPERVISORY RESPONSIBILITIES:

Provide timely, candid, and constructive performance feedback; develop employees to their fullest potential; provide challenging opportunities that enhance employee development and career growth; build an appropriate talent pipeline to ensure adequate bench strength and succession planning; and recognize and reward employee accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree in accounting, finance, economics or related business field.
• 8+ years of business banking or commercial lending experience.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated sales and negotiation experience within a disciplined consultative selling framework.
• Formal credit training and underwriting experience preferred with the ability to analyze complex financial data.
• Ability to manage multiple priorities in a dynamic, performance‑driven environment 

WORKING CONDITIONS:

• Normal office environment with minimal exposure to dust, noise, or temperature variations.
• Frequent travel required.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.