Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

The Business Systems Analyst will bridge the gap between business stakeholders, engineering, and development teams to optimize end-to-end ordering systems and product configuration pipelines. This role focuses on translating product scope into precise technical requirements, simplifying complex Bills of Material (BOMs), and ensuring defect-free orderability across core enterprise platforms. Additionally, we are looking for a forward-thinking candidate with hands-on experience utilizing modern AI tools (e.g., Google Gemini, Chat GPT) to streamline requirement drafting, automated test case generation, workflow optimization and data analysis.

Requirements & Stakeholder Alignment

• Collaborate with Product Owners, Sales, Engineering, and Operations teams to translate business needs into detailed technical specifications for ordering platforms.
• Map and model end-to-end business processes to define and document functional requirements across ERP and PLM ecosystems.
• Drive product simplification initiatives—including SKU rationalization, product cancellation analysis, and BOM rule streamlining—to reduce overall ordering complexity.
• Leverage generative AI tools (such as Google Gemini and or Agent Orchestration) to accelerate business documentation, draft process models, analyze data sets, and create comprehensive test scenarios efficiently

Key Responsibilities

• Cross-Functional Requirement Gathering: Partner directly with Portfolio Strategy & Operations (PSO), Business Operations, Service Orderability (SO), and IT to translate complex business workflows into functional and technical AI use cases.
• Agentic AI & Rule Governance: Work with the team to design, build, and test AI agents to ensure they consistently operate within strict business rules, compliance guidelines, and operational guardrails.
• Developer Collaboration: Serve as the bridge between business stakeholders and the AI engineering team to guide end-to-end implementation from intake through deployment.

Implementation & Quality Assurance

• Partner directly with software developers to clarify functional specs, review architectural solutions, and guide technical requirement implementation.
• Design, build, and execute end-to-end test plans, test cases, and validation scripts for items, BOM structures, and configuration rules.
• Verify configuration accuracy with manufacturing and factory systems to eliminate downstream sales order processing errors.
• Advocate for user experience standards across ordering interfaces to ensure a seamless orderability workflow (Orderability UX).
• Actively contribute within an Agile framework, managing backlog priorities, user stories, and continuous improvement deliverables.
• Partner with cross-functional teams (IT, Supply Chain, Services) to maintain operational alignment across global implementation projects.

Preferred Qualifications

• Experience: 1-3 years of experience in business systems analysis, requirements gathering, and enterprise software configuration.
• System Expertise: Hands-on experience with enterprise ERP environments (preferably Oracle ecosystem) and a strong functional understanding of Bills of Material (BOM).
• Project Delivery: Demonstrated success leading initiatives with geographically distributed, cross-functional teams using Agile or hybrid methodologies.
• Problem Solving & Communication: Strong analytical skills with a proven track record of mastering complex technical domain knowledge and translating it into clear documentation for technical and non-technical audiences.
• Education: Bachelor’s degree in Business Administration, Engineering, Computer Science or a related field.
• AI Tool Proficiency: Hands-on experience using modern AI tools (e.g., Google Gemini and or Agent Orchestration) for writing requirements, streamlining business process modeling, or generating test scripts.
• Technical proficiency with Oracle PLM, Oracle EBS, and Oracle CPQ.
• Domain knowledge in the Telecommunications industry.
• Familiarity with database scripting or automation tools (e.g., SQL, PL/SQL, Google Apps Script).

Target Base Salary Range: $65,000 - $73,000 USD

Consistent with Motorola Solutions' values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.