Together we are Trusted to Serve Scotland.

How’s this for job satisfaction?

At Scottish Water, we look after Scotland’s most precious natural resource. From source to tap, we’re safeguarding Scotland’s reputation for refreshingly pure water and caring for our environment at the same time. If making a positive difference to people, communities and the environment sounds like something you'd enjoy, we'd love to hear from you.

What you’ll do

As part of the ICC Business Support Team, you'll play a key role in supporting Project Compass and Scottish Water's wider transformation programme, helping maximise the value of our Data Lakehouse, telemetry data, and operational information assets. The role will focus heavily on data analysis, business intelligence, automation, and performance insight generation to support operational excellence across the business.

Working closely with the ICC Management Team to support our stakeholders across Scottish Water, you'll collect, analyse, and interpret large and complex datasets from a variety of operational, customer, and asset management systems. Using advanced analytical techniques and modern data tools, you'll transform raw data into meaningful insights that support evidence-based decision-making and drive measurable business improvements.

A major part of the role will involve designing, developing, and maintaining dashboards, reports, and automated solutions using technologies such as Power BI, SQL, Python, and Power Automate to implement workflows. You'll identify trends, patterns, risks, and opportunities within operational data, providing actionable recommendations that improve performance, efficiency, resilience, and customer outcomes.

You'll use Lean and Agile principles to identify opportunities for process improvement, reduce inefficiencies, and enhance operational performance. By supporting continuous improvement initiatives and promoting flexible, iterative ways of working, you'll help ensure work is delivered efficiently, responds effectively to changing priorities, and consistently provides value for customers and stakeholders.

You'll lead analytical investigations into emerging operational issues, support root cause analysis activities, and develop innovative solutions that help the ICC move from reactive reporting towards proactive and predictive decision-making.

In addition, you'll support and deliver continuous improvement projects from concept through to implementation, ensuring benefits are clearly measured and realised. You'll work collaboratively with stakeholders across multiple business areas, helping develop data-driven cultures and promoting best practice in reporting, automation, and business intelligence.

The successful candidate will become a key contributor to Scottish Water's growing use of data, analytics, and digital technology, helping unlock the full potential of our Data Lakehouse and supporting the delivery of strategic business objectives

What you’ll need

We're looking for a highly analytical individual who is passionate about data and enjoys solving complex business problems through technology and insight.

You should have experience working with large datasets and a strong understanding of data analysis, reporting, and business intelligence techniques. You'll be comfortable using data to identify trends, challenge assumptions, and provide evidence-based recommendations to stakeholders at all levels.

You'll have strong analytical and problem-solving skills, with experience using SQL to extract, manipulate and analyse data, and Python to develop analytical solutions that deliver actionable insights. You'll be confident creating reports and dashboards in Power BI, as well as building workflows and process automations using Power Automate. A strong understanding of data management, data quality and reporting principles is essential, alongside the ability to communicate complex technical information clearly to both technical and non-technical audiences.

You'll have experience gathering business requirements and translating them into effective reporting and automation solutions. Experience working with Data Lakehouse, data warehousing or cloud-based data platforms would be advantageous, as would knowledge of process mapping and business process improvement methodologies. Familiarity with SharePoint and the wider Microsoft Power Platform, ISO and other operational management frameworks, and experience supporting transformation, operational improvement or digital change programmes would also be beneficial. An understanding of Lean and Agile principles, with the ability to support continuous improvement and the efficient delivery of business value, is also desirable.

Most importantly, we're looking for someone who is curious, innovative, and driven by using data and technology to solve problems and improve business performance.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You will participate in a company bonus scheme. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.   

The not-so-small print

This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £37,815. Performance-driven pay progression would then allow you to move through the range to a maximum of £48,395.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 29th September 2026

Please note: the successful candidate will need to undertake enhanced security checks prior to starting.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer. 

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Candidates should be aware that a valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. 

We’re here to help. Ask us anything at [email protected]