The role, in one line

You will take scoped Banking and Treasury workstreams from discovery to release, across the payments, FX, and treasury products Payhawk customers use in Europe, the Americas, and APAC.

What you will own

• Run discovery on scoped Banking features: customer interviews, Intercom and Gong signal, and Jira PE ideas, turned into a clear problem statement and recommendation.
• Write specs and Jira tickets, and drive day-to-day delivery with the Banking engineering team and UX.
• Prepare release documentation with PMM and the technical writer team: release narratives, key messages by persona, and help content.
• Support currency and payment rail launches across Payhawk's coverage of 119 currencies in 150 countries, such as new local currencies, SWIFT GPI tracking, and scheme limits across SEPA, FPS and ACH.
• Handle second-line follow-up with an increasing number of banking partners (JPMorgan, Banking Circle, LHV, Cross River Bank and others) on integration questions, fees and incidents.
• Coordinate with Compliance, Legal and Treasury on regulated launches, for example funds flow diagrams and safeguarding wording.
• Investigate customer payment escalations, find the root cause, and close the loop.

What you will need

• A working understanding of how money moves (payment rails, FX, the role of banks and EMIs), or the curiosity to learn it fast.
• Comfort with data and AI tools across product work: data analysis, discovery synthesis, design and prototyping, and hypothesis testing.
• Ability to frame a hypothesis, decide how to validate it, and define success metrics before anything gets built.
• Sound prioritization: weighing customer impact, effort and regulatory risk to make clear trade-offs.
• Skill in turning customer problems into requirements engineers can build from.
• Enough SQL or Python to answer your own questions from the warehouse.
• Clear, precise writing, including for compliance and legal audiences.
• Structured thinking.
• Ownership of follow-through.

Nice to have:

• Exposure to product, fintech, treasury, or payments operations.

What you will get

• Recharge properly — 30 days of paid holiday
• Change the view — a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona
• Win together, celebrate together — regular team-wide events that are actually worth showing up to
• Covered, properly — additional medical care
• Stay in the game — a sports card, fully funded, for the gym, classes, or your sport of choice
• Commute easily — a monthly travel allowance that covers getting to and from the office
• Use what you build — hands-on access to the actual product you're hiring people to help build

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.