QUALIFICATIONS

• Bachelor’s degree or equivalent experience

• Minimum 2 years' related experience preferable in product management, project management, business analysis, program management, product marketing, or digital content/operations in a fast-paced organization.

• Strong analytical capabilities

• Strong interpersonal skills with the ability to build and maintain effective working relationships across multiple teams and at varying levels throughout the organization

• Strong verbal, written communication skills

• Experience working across many departments (Operations, Content Development, UX/UI, Video and Fan/Customer Support) to get work done

• Experience working with groups such as Engineers, Content Developers, UX/UI, Video and Fan/Customer Support

• Familiarity with software development life-cycle methodologies such as SCRUM and Agile

• Sports background knowledge/background​

RESPONSIBILITIES/DUTIES

• Supports and collaborates with the projects and product management team to document product objectives and define scope

• Conducts research and analyzes competition to represent fan needs and business goals, then translating those needs and goals into product recommendations

• Assists in translating recommendations from stakeholders to product requirements and drives implementation Engages technology teams to support additional research to determine the best technical implementation methods and schedules

• Performs User Acceptance Testing and provides feedback to project and product team prior to implementation

• In collaboration with the product team, creates and maintains support and training documents for internal and external users

• Monitors product KPIs and ensure product goals are being met; identifies opportunities for product enhancements based on results

• Performs relevant or necessary on-going system configurations and operational tasks to support the product/platform

• Leads training efforts for Operations teams in troubleshooting issues for newly deployed products

• Special projects or other duties as assigned