Job Description

Position Title: Associate Product Manager

Position Reporting To: Product Manager

Department: Product Management

Location: Monterey, CA Headquarters Office

Status: Full-Time Employee

Essential Functions

The ideal candidate will support Product Manager(s) in defining product release requirements based on market problems. This candidate will work with Product Managers and Marketing Communications to assist in defining the go-to-market strategy by providing key product and market insights.  Communications skills are key to success in this role.   The candidate must be prepared to communicate with all areas of the company, with emphasis on supporting the sales channel and customers.

This candidate will possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality.  This candidate must also enjoy spending time in the market to understand market problems, and finding innovative solutions for the broader market. Success is achieved by meeting or exceeding product P&L commitments.

Key Essential Functions:

• You are a key contributor to the team responsible for P&L for on demand audio and video interpreting for both business and direct to consumer markets. You will analyze and optimize product profitability and sales success while collaborating with vendors, operations and customer service teams to cut expense and improve efficiency.

• Support On Demand Interpreting products and emerging AI-powered solutions, by translating customer, market, and operational needs into clear product requirements.

• Evaluate AI products, platforms, and capabilities to identify opportunities to improve data analysis, customer experience, operational efficiency, and product performance.

• Apply ethical and responsible AI practices to optimize product processes and daily workflows while protecting customer trust, privacy, quality, and compliance.

• Support the customer throughout the product lifecycle including: marketing; sales; client usage, growth and adoption; and operations including technical support.

• Collaborate with vendor partners to create optimal experiences for shared client bases, including evaluating the vendors’ products and representing solutions that are mutually beneficial.

• Discover, validate and prioritize market problems (both for existing and prospective customers) for handoff to the product development team.

• Seek new market opportunities for our products by leveraging the company’s distinctive competence.

• Assist in defining and sizing market segments.

• Conduct win/loss analysis.

• Partner with the sales teams to sell products and grow revenue profitably.

• As the market expert, speak at trade shows, industry events and webinars.

• Support final marketing and go-to-market plans.

• Participate in training the sales, implementation and customer service teams on all product enhancements.

Additional Functions

• Provide product expertise on company initiatives and other projects/tasks.

• Develop in-depth knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses.

• Perform such duties and assume such other responsibilities as may be required.

Qualifications

Required Qualifications

• High drive for customer satisfaction and delivering on results.

• 2+ years of marketing, product development, sales, or product management experience.

• Passionate about building products and customer success.

• Track record of using qualitative and quantitative data to prioritize and drive decision-making. Proficient in productivity applications such as Microsoft Office, Project or Basecamp.

• Proficiency analyzing product, usage, and operational data using analytics tools such as Elastic, Tableau, or Excel to identify trends, measure outcomes, and support product recommendations.

• Comfortable using collaboration and CRM tools such as Microsoft Teams, Salesforce, and Slack.

• Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.

• Curious and comfortable holding professional conversations with our target buyers and users.

• Experience working with AI products, AI platforms, or AI-enabled workflows, with the ability to evaluate practical use cases and translate them into product requirements.

• Demonstrated ability to use AI tools ethically and responsibly to optimize processes, daily workflows, and decision-making.

• Strong writing and public speaking skills.

• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.

• Ability to see multiple solutions to problems and identify the optimal one for the situation.

• Must possess excellent business judgment and a practical, common-sense approach to getting things done.

• Bachelor's degree in Business, Computer Science, or a related field from an accredited college/university or equivalent business experience.

Preferred Qualifications

• Subject matter expert/industry experience is a strong plus.

• Technical aptitude and an interest in new and upcoming technologies to ensure the best possible solutions for clients.

• Experience supporting or managing an AI-enabled product or platform is a plus.

The minimum and maximum full-time annual salary for this role is listed below, by location. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US CA Monterey Headquarters and US (Remote) pay range is $60,000 -70,400 USD Annually. This role is also eligible for bonus potential. In addition, we offer a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We expect to accept applications for 60 days from posting date.

Interested candidates are encouraged to apply by visiting our careers site, where you can review the full job description and submit your application online.

Typical Physical Activity

Physical Demands

• Constantly involves sitting, standing, walking, using hands to handle or feel, reaching with hands and arms, talking, and hearing.

Typical Environmental Conditions

• We work in an open collaborate environment, this position will likely be exposed to moderate noise levels (i.e. discussion, computers, printers, or light traffic).

Travel Requirements

• Up to 10% travel requirement for this position

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at [email protected]

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)