Where Ambition Meets Innovation:

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Client and Government Reporting team comprises of cost basis and tax reporting functionalities. The tax reporting component ensures that all Internal Revenue Service (IRS) client tax reporting forms are issued and mailed in an accurate and timely manner.  The cost basis component is responsible for the receipt, maintenance, and delivery of tax lots used to calculate cost basis. 

The primary role consists of supporting an in-bound call center team dedicated to servicing the needs of service team within LPL. You will support internal service teams with cost basis questions and at times, partner with Service Professionals on calls with customers. Answering questions from Service Professionals and Financial Professionals will be a high priority in this role. You are also expected to provide subject matter expertise and be solution orientated.

Exceptional service and professionalism are required, as you’ll enjoy engaging our clients with our mission to provide positive results. If you have an entrepreneurial spirt, passion for service excellence, and a need to excel, this would be a rewarding career for you.

Responsibilities:

• Answer inbound calls from the Service teams.
• Research and perform related processing for service requests.
• Review accounts and perform reconciliation to ensure compliance with corporate and regulatory policies and procedures.
• Perform daily quality control, manage error rates and perform exception review processing.
• Effectively communicate with advisors and other operational groups to resolve various account discrepancies. 
• Be proactive and remain cognizant of deadlines and regulatory requirements.
• Recognize issues, problems, or opportunities and determine whether action is required.
• Make connections and offers creative recommendations on how to solve business challenges.
• Assist with projects, UAT Testing and audits.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 1+ years of customer service experience
• Cost Basis experience
• Microsoft applications, particularly Excel

Core Competencies:

• Must be comfortable relaying policy related information consistently in fast paced situations.
• General computer savviness with the ability to quickly navigate multiple applications.
• Ability to ask probing questions and actively listen to gain agreement with the caller.
• Interpersonal skills to establish a welcoming interaction that fosters rapport.
• Willingness to take ownership to provide accurate resolutions with each interaction.
• Learning mindset to respond and implement coaching and training.

Preferences:

• Client Works experience
• Experience with CXone (NICE) phone system
• Experience using BETA
• SIE preferred

#LPL-L1

Pay Range:

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26