Job Description

The Operation Support Specialist coordinates and supports all manufacturing related activities for the Integrated Process Team (IPT). These activities include:

• Assist the Production Supervisors in the allocation of resources to meet agreed production plan (through weekly Planning meetings) and prioritize any other shop floor ad-hoc activities.
• Assist Production supervisor in management of compliance and coordination of technical skills training for shopfloor staff
• Complete post-manufacturing batch documentation review and lead initiatives to improve straight-through documentation.
• Act as the IPT SAP Super-User; coordinates SAP shutdown maintenance, supports all SAP inventory updates and reversals, release Process Order (PO) and perform Good receipt Delivery Order (DO) into SAP.
• Data collection for APR, Profit planning and management of Tier process.
• Prepare and issue necessary documents for production use. These documents are the batch records, manufacturing labels and other essential documentation related for production such as SOPs and Job Aids.
• Lead the change executions for manufacturing documentation in liaise with other departments in Pharm such as GTO/Process Engineering, Quality and Manufacturing. This includes emergency changes related to the batch documentation when needed.
• Supports development of a continuous improvement framework within the overall IPT improvement program.
• Processing of POs for non-BOM items to support IPT operations

MAIN RESPONSBILITIES

1. Manufacturing Excellence

• Prepare and issue necessary documents in a timely manner for manufacturing use.
• Support document revision (SOP, Forms, etc) when necessary to improve the system of documentation review, issuance and preparation.
• Completes manufacturing batch record review in accordance with cGMP requirements.
• Maintains proper filing and safe keeping of all relevant manufacturing documents and have them available when needed

Batch Documentation Reviews

• Complete post-manufacturing batch documentation reviews
• Provide straight-through document accuracy metrics and lead associated improvement initiatives

SAP & MES User and Inventory Updates

• Update BOMs for Pharm West products
• Test script execution for MES changes to MBR
• Ensure SAP inventory accuracy and support manufacturing-related stock adjustments and/or reversals
• Management of Manufacturing Aids and Consumables
• Create, release and close PO for products

Others

• Data collection and metric tracking to support Tier process
• Update APR and CPV for nominated Pharm West products

2. Continuous Improvement (CI)

• Utilizes Lean Six Sigma Tools (Six Sigma, Kaizen, SMED, 5S etc) to support execution of continuous improvement projects to increase agility, flow, throughput and reduce cycle time and inventory
• Initiate Continuous Improvement (CI) activities in area of responsibility – Batch document simplification, SOP & JA process review etc.

3. Quality

• Ensure that all assigned tasks related to manufacturing documentation support is in accordance with good manufacturing practices.
• Prepare or update SOPs and related documents to ensure compliance with regulatory standards.
• Actively engage in audits and support implementation of agreed follow-up actions.

4. Safety, Health & Environment (SHE)

• Ensure that all assigned daily manufacturing activities are planned and carried out in accordance to SHE requirements
• Participate in (as required) and support the implementation of actions for all incidents investigations and audits
• Ensure all regulatory permit requirements are met for  IPT maintenance activities Promote SHE leadership behaviours and engage employees at all levels on SHE issues
• Ensure incident investigations and audits are fully supported with improvement actions implemented

5. People Excellence

Self

• Resilient and resourceful
• Continuous learning mindset
• Foster teamwork and cross collaboration
• Strong work ethics
• Effective communication skills

Qualification:

• Diploma or Degree in Engineering (Chemical, Mechanical or Electrical), Science or a related discipline
• 3-4 years (preferred) in an operations environment with experience in documentation preparation and control preferred
• Good knowledge in applicable regulations and GMP policies/guidelines (especially Cleaning/Housekeeping/Maintenance, Environmental Control, Process/Cleaning/ Equipment Validation, Change Control and Manufacturing Practices)
• Good stewardship awareness (including cGMP, regulatory inspection preparation, SHE)
• This is a fixed 1 year contract role.

WHAT YOU CAN EXPECT

• Limitless opportunities across various areas in Manufacturing; well-structured career path 
• A state-of-the-art facility that delivers solution to its customers world-wide
• Highly engaging team that aims to innovate the future

Additional location(s) Compensation Information:

Required Skills:

Analytical Problem Solving, Analytical Problem Solving, Business Agility, Change Management, Chemical Engineering, Continuous Development, Corporate Ethics, Documentation Preparation, Environmental Stewardship, Equipment Maintenance, Equipment Set Up, Good Manufacturing Practices (GMP), Machinery Operation, Manufacturing, Manufacturing Operations, Operations Support, Procedure Adherence, Process Improvements, Process Optimization, Production Planning, Production Scheduling, Project Documentation, Project Implementations, Project Management, Proper Documentation {+ 7 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Temporary (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

11/2/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.