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At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are looking for an Advisor IT Application Services to support and enhance our Salesforce Field Service platform. In this techno-functional role, you will collaborate with business stakeholders, field operations teams, and technical resources to translate business needs into effective technology solutions. You will help improve processes, drive platform adoption, and enable greater efficiency across field operations.

If you thrive in a fast-paced, collaborative environment and enjoy solving complex problems, we encourage you to apply today!

What You Will Do:

• Gather, document, and validate business requirements, translating business needs into functional solution designs and user stories for Salesforce Field Service.
• Analyze field service processes and workflows to identify opportunities for optimization, efficiency, and continuous improvement.
• Support Salesforce Field Service configuration, testing, deployment, release activities, and ongoing platform enhancements.
• Partner with business stakeholders and technical teams to troubleshoot issues, resolve defects, and deliver effective solutions.
• Assess and prioritize enhancement requests, application defects, and process improvement opportunities based on business needs.
• Provide application expertise and user support, including guidance on Salesforce Field Service capabilities and leading practices.
• Develop and maintain business process documentation, training materials, and support procedures while supporting integration, reporting, and data quality initiatives.

Who You Are:

• Related university degree or a two-year technical diploma in Information Systems, Computer Science, or a related field with a minimum of 4 years of related experience.
• 3-5+ years experience, preferably Salesforce Field Service.
• Strong understanding of field service processes, including work management, scheduling, dispatch, and mobile workforce operations.
• Demonstrated experience gathering and documenting business requirements and supporting application delivery throughout the solution lifecycle.
• Possess strong analytical and problem-solving skills, with the ability to translate complex business requirements into practical technology solutions.
• Effective communicator and collaborator with experience working across business stakeholders, technical teams, support groups, and external vendors.
• Salesforce certifications and experience supporting integrations, reporting, or data quality initiatives are considered assets.

Working Conditions:

• Typical office environment.
• Limited travel may be required to support business, project, or operational needs.

Salary:

• Ranges from $85,000 – $115,000 CDN for Ontario locations based upon candidate’s experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com