Administrator

Location: Bradmere House, Leatherhead (Onsite)
Working Hours: 22.5 Hours per week
Contract Type: Part- time, Permanent
Salary: £25,877.80 - £28,453.69 per annum (pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

We are looking for an organised and reliable Administrator to join our Surrey IPS Employment Services team, based at Bradmere House in Leatherhead.

You will provide high-quality administrative support to the service, helping to ensure referrals, client information and day-to-day administration are processed accurately, efficiently and within required timescales.

A key part of the role will be receiving and managing incoming referrals, completing initial administrative triage and accurately recording information on SystmOne. You will also provide general administrative support to Bradmere House, including responding to telephone enquiries, processing invoices through Workday, maintaining accurate records and helping the service run smoothly.

The role is 22.5 hours per week, Wednesday to Friday, and full training will be provided on SystmOne, Workday and other relevant organisational systems.

What you'll do

• Act as a first point of contact for Surrey IPS Employment Services, responding professionally to telephone calls, emails, referrals and general enquiries.
• Receive and process incoming referrals, checking information is complete and identifying where further information is required.
• Undertake initial administrative triage in line with referral pathways, eligibility criteria and agreed procedures.
• Accurately input referral and client information into SystmOne and maintain high-quality, up-to-date records.
• Allocate and forward referrals to the appropriate team member in line with agreed processes.
• Monitor referral workflows and administrative tasks to ensure referrals are progressed promptly.
• Identify and correct administrative errors and maintain high standards of data quality.
• Provide administrative support to colleagues with SystmOne and other service processes following appropriate training.
• Answer telephone calls to Bradmere House, take accurate messages and direct callers to the appropriate person or service.
• Welcome people contacting the service and provide appropriate information, direction or signposting.

What we're looking for

• Excellent organisational and administrative skills, with the ability to manage a varied workload and meet deadlines.
• Strong attention to detail and a commitment to maintaining accurate records and high-quality data.
• Good IT skills and confidence using computerised systems, with the ability to learn new systems such as SystmOne and Workday.
• Clear and professional communication skills, both verbally and in writing.
• A friendly, approachable and professional manner when dealing with service users, colleagues, professionals and members of the public.
• The ability to handle confidential and sensitive information appropriately and in line with information governance requirements.
• Good problem-solving skills and the ability to identify when information is incomplete or requires further clarification.
• The ability to work independently while also contributing positively as part of a wider team.
• A flexible and proactive approach, with the ability to respond to changing priorities.
• An understanding of the importance of quality standards, policies, procedures and accurate record keeping.
• A commitment to continuing professional development and willingness to undertake relevant training.
• A commitment to Waythrough's values of being kind, courageous and respectful.
• An understanding of, or willingness to learn about, the needs of people accessing mental health, employment, housing, drug and alcohol and related support services.

To view the full Job Description, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: