We are looking for an enthusiastic and organised Office Administrator to join our Central Admin Hub at Newground Together on a 6-month fixed-term contract.

Based full-time at Bull Green House, Halifax (HX1 2EB), you will be the first point of contact for visitors, customers and service users, providing a professional and welcoming reception service. The role involves managing front-of-house activities, handling telephone and face-to-face enquiries, maintaining accurate records and databases, and supporting the delivery of events and projects across the organisation.

This is a varied and rewarding role where you will play a key part in ensuring the smooth day-to-day running of our services while providing high-quality administrative support to colleagues, customers and stakeholders.

This role is currently Fixed-term for 6 months

Newground Together is a registered Charity and a part of the Together Housing Group, a social landlord with over 38,000 properties across the north of England.  Newground Together aims to empower people to create sustainable communities that are connected, resilient, healthy, and prosperous. Newground Together is committed to supporting people into jobs and training opportunities, connecting with young people and families, creating memorable outdoor experiences and providing health and wellbeing activities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Requirements

Outline Of Key Responsibilities For the Administrator…

• Providing professional administration support to Newground staff.
• General typing / photocopying / collating information, scanning documents / maintaining spreadsheets / databases
• Collaborate effectively with the Newground Together administration team, guided by your Line Manager, and the wider Management Team.
• Demonstrate reliability, empathy and professionalism in all interactions with colleagues and customers, promoting a respectful and solution focused working environment.
• Ensure the customer relationship management database is kept up to date with all the required information for each contact.
• Respond to central queries with clarity and empathy, providing accurate information about available support and programme details
• Deliver a professional, welcoming front of house service and administrative support to ensure the smooth running of office operations
• To create a professional atmosphere in the reception area, it's important to regularly update all displayed materials so that they accurately reflect the organization's current services and values and enhances the visitors experience
• Ensure a professional and welcoming environment for visitors at Newground by promptly answering external telephone calls, clearly relaying messages, and efficiently managing the mail room for all incoming and outgoing correspondence.
• To monitor and control stationery and office stock supply and order refreshments 
• Organising the refreshments for meetings and assist with room bookings, administration of internal and external events; updating spreadsheet bookings/room bookings / purchasing refreshments/obtaining costs etc

We are looking for someone who has…

• Enthusiastic about providing high-quality administrative support and contributing to the successful delivery of projects while based at Bull Green House, Halifax (HX1 2EB).
• Possesses a positive, can-do attitude; is a team player who is proactive, self-motivated, and able to work independently.
• Experience in delivering comprehensive administrative services within a team setting. Capable of working effectively with team members to achieve performance objectives, overseeing reception and front-of-house duties, while maintaining a high level of professional service.
• Proficient in delivering exceptional customer service and communicating effectively with individuals both over the phone and in-person. This includes offering hands-on support across a variety of tasks, backed by extensive experience in engaging with a diverse range of customers.
• Proficiency in Microsoft Office applications, particularly in Word, Excel, and Outlook, is required.

Benefits

In return, we are offering the successful candidate in the Administrator role…

• Starting Salary £24,243
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• This is a fully office-based role, working 37 hours per week from Bull Green House, Halifax (HX1 2EB). Standard working hours are Monday to Thursday, 9:00am to 5:00pm, and Friday, 9:00am to 4:00pm. As part of the Central Admin Hub, you will provide reception cover on a rota basis, which may range from a few days per week to full-time reception duties depending on team requirements, while also delivering a wide range of administrative support.
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.