About the Role

As a trusted Account Manager (SMB), you will be responsible for providing superior customer experiences, nurturing a portfolio of up to 70 of TGE’s small to medium sized business customers, helping to identify cross-selling and upselling opportunities, as well as customer retention. You’ll achieve your ‘share of wallet’ targets by consistently engaging and consulting with your customers via regular communications.

This is a hybrid role, fifty per cent of your role will involve account management, the other fifty percent will be new business sales focused.

TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth, and that’s why Team Global Express is recognised as one of Australia’s largest intermodal logistics providers. You could be a pivotal part of our ongoing success, helping to drive both your career, and our business to new heights.

Typical duties & responsibilities will also include (but not limited to):

• Using strategic market research and insights to identify and connect with new customers
• Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships
• Handling trading terms, credit requests, and customer remediation with professionalism and efficiency

What are we ideally looking for in an Account Manager? We will consider two types of applicants:

• 1-2 years experience within a sales or an account management position, ideally within a service solution
• Or maybe you have gained significant experience within the logistics/transportation sectors, and you feel confident you have transferrable skills to move into more of an account management/sales role
• Solution selling/negotiation/presentations experience
• You have a great mix of ‘hunter’ and ‘farmer’ skillsets
• Key personality traits & characteristics would include positivity, tenacity, resilience, continuous improvement mindset, and results focused
• You take pride in your work, you’re driven/energetic, and dedicated
• PowerPoint & Excel skills (intermediate level required)

Extra points for the following (not essential though):

• Experience within the logistics, transportation, supply chain, and/or heavy industries
• Salesforce experience
• Power BI expertise

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.