THE OPPORTUNITY

OLIVER's looking for a senior leader to take full accountability for the studio's client relationships, creative quality, team performance, and commercial growth. Based in Mexico City, you'll sit at the intersection of client services, strategic leadership, and business management — partnering with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider.

THE ROLE 

You'll be the person ultimately accountable for the Dove studio's success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. You won't be in the day-to-day detail of every project, but you'll have clear oversight of what's moving through the studio, and you'll set the standard for how the team operates, collaborates, and delivers.  

We're looking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.  

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearly demonstrating value. 

YOUR DAY-TO-DAY

• Leading and developing a multi-disciplinary team across social, creative, strategy, production, and content — coaching senior leads and building a studio culture where people thrive and deliver their best work
• Owning the senior client relationship with Dove, serving as the primary escalation point and long-term strategic partner for senior brand stakeholders
• Maintaining clear oversight of the studio's pipeline and work-in-progress, directing teams effectively without being pulled into individual project detail
• Identifying and driving growth opportunities — expanding the studio's remit beyond production into strategy, upstream creative, and data-led work
• Managing the studio's P&L: forecasting, commercial tracking, scope management, and reporting to OLIVER senior leadership
• Overseeing resource planning and allocation across workstreams, ensuring the right people are on the right work at the right time
• Guiding the team's adoption of Gen AI tools and workflows, and positioning AI capability confidently in client conversations and proposals

WHAT YOU BRING 

• 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles
• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production
• A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands
• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operate
• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning
• Demonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and data
• Experience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teams
• Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational delivery
• The ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detail
• A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics
• Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation daily
• Advanced Professional proficiency in English

Qualifications:

• Formal Degree is mandatory
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE 

• Experience working on Dove or Unilever brands
• Experience specifically leading social-first or content-led studio operations
• Multi-market or global account leadership experience
• A background that includes creative, strategy, or production roles before moving into client services and leadership
• Experience with transformation programmes, studio stand-ups, or capability building within embedded agency models
• Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic leve
  
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