Inside the Role

The DTNA Warranty group is looking for a dynamic self-starter to join the team as a Warranty Analyst. This position involves warranty administration, processing warranty claims, resolving warranty issues by collaborating with internal and Network Partners (over 900 locations worldwide that includes all DTNA brands). Applying analytical tools to evaluate warranty performance for internal department and Network users that promote customer up time and Ease of Doing Business.

*position is open to applicants in Portland or Detroit*

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting wage range of $27.88 – $36.06/hour USD

Pay offered dependent on knowledge, skills, and experience.

 

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Review and process warranty claims by examining repair documentation, diagnostic information, and warranty policy requirements to support claim accuracy and payment eligibility reviews. 

• Assist with warranty reviews by gathering and organizing claim information, repair documentation, and technical data to support issue identification and further analysis. 

• Collect, organize, and summarize warranty, operational, and business data to support reporting, trend monitoring, and performance tracking activities. 

• Prepare and maintain routine reports, dashboards, and key performance indicators (KPIs) used to monitor warranty performance, service trends, product quality, and operational effectiveness. 

• Support collaboration with Service Engineering, dealerships, suppliers, and internal business partners by gathering information and assisting with routine requests and activities. 

• Utilize business intelligence and reporting tools to organize data, maintain reports, and support basic analysis and business decision-making activities. 

• Assist with warranty claim reviews, product-related inquiries, and supplier support activities through data collection, documentation, and research. 

• Maintain reporting tools and visualizations used to communicate warranty trends, claim quality, repair effectiveness, product performance, and operational metrics. 

• Assist in maintaining reporting tools and dashboards that support monitoring of warranty trends, claim quality, repair effectiveness, product performance, and operational metrics. 

• Support process improvement activities by gathering information, tracking key metrics, and assisting with projects focused on improving operational efficiency and customer satisfaction. 

• Support the preparation of reports and summaries by gathering information, organizing data, and assisting senior team members with communicating results to management and business stakeholders. 

• Support communication and collaboration with Warranty, Service, Engineering, Suppliers, and Business Operations teams by gathering information and assisting with issue tracking and resolution activities. 
  

Knowledge You Should Bring

• Requires a Bachelors Degree OR 4 years of experience supporting warranty, service, operations, analytics, customer support, quality, or related business processes in lieu of degree
• Requires basic understanding of DTNA vehicle components and operation.
• Ability to work within standard practices and procedures to analyze information and problems.
• Ability to work within standardized procedures to meet objectives and deadlines.
• An attached resume is required

Exceptional Candidates Might Have

• Ability to analyze data from warranty claim dashboards
• Automotive knowledge and/or warranty knowledge, specializing in data sets and tools
• Experience using Tableau, OWL, FIDAT
• Heavy duty applications technical experience.
• Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes

#LI-AH2

#LI-HYBRID

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US, Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.