Jobs Companies Happyco Virtual Maintenance Technician

Sobre este puesto de Virtual Maintenance Technician en Happyco

Happyco · Remoto · United States
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 



Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?
 
HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country—without carrying tools, running all over properties, or commuting in traffic.
 
The Position
We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.
 
Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities—except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.
 
Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

Key Responsibilities and Expected Outcomes

  • Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction
  • Use Happy Force software to review, triage, and respond to incoming maintenance tickets
  • Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures
  • Collect relevant information from residents to support on-site teams when escalation is required
  • Communicate day-to-day with property teams regarding operations, updates, and escalations
  • Guide residents through mitigation steps for maintenance issues to help prevent property damage
  • Participate in feedback sessions related to product use and process improvements
  • Maintain flexibility and willingness to work different shifts as needed
  • What you could expect day-to-day

  • Process incoming work orders through completion
  • Triage and prioritize maintenance requests submitted through messaging
  • Communicate with residents primarily via text-based channels
  • Perform discovery and troubleshoot basic maintenance issues remotely
  • Collaborate with other Happy Force Technicians, Leads, and corporate team members
  • Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time
  • What we think you need to be successful

  • Minimum of 5 years of on-site residential maintenance experience
  • Fluent written English language and grammar skills
  • Basic computer skills; experience with tools like Google Docs or a willingness to learn
  • Strong understanding of the relationship between residents, property management, and maintenance teams
  • Ability to accurately assess maintenance issue types and priority levels
  • Proven ability to troubleshoot and resolve basic maintenance issues efficiently
  • An upbeat, empathetic personality with a genuine desire to help others
  • Keys to optimum happiness at HappyCo

  • Willingness to assist others and elevate the resident and site maintenance experience
  • Leverage technology to serve humanity in an accessible way
  • Be a proactive contributor with a strong growth mindset
  • Experience in the multifamily residential property industry

  • This role starts as a full-time, non-exempt position paying $21/hour, working with our Happy Force team to resolve on-site maintenance issues remotely. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges.
     
    HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:
    - Paid vacation and sick time
    - Work-from-home stipend
    - Company-subsidized healthcare
     
     
     
    About Happy Force
    Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: https://happy.co/products/services/happy-force
     
     
    #LI-Remote
     

    About HappyCo
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.

    We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! 

    When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

    Our HappyCo Culture & Values
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! 

    HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? 

    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes
    ¿Listo para postularte en Happyco?
    Postúlate en Happyco

    Cómo se compara este salario de Maintenance Technician

    Este puesto paga $43,680/yrpor debajo de el rango típico para los puestos de Maintenance Technician.

    $43,680 la mediana de $60,320 $94,720

    Rango típico $52,000–$70,000/yr, a partir de 89 ofertas comparables de Maintenance Technician en JobsRadar (salario anualizado en USD). Ver datos salariales de Maintenance Technician →

    Empleos similares

    Redwood Materials
    Maintenance Technician
    Redwood Materials
    ⚡ Postúlate pronto Ridgeville, South Carolina, Un... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 4h
    Cottonwood Residential
    Maintenance Technician
    Cottonwood Residential
    ⚡ Postúlate pronto United States Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    LotusWorks
    Operations & Maintenance Technician (HVAC)
    LotusWorks
    ⚡ Postúlate pronto Rensselaer, New York, United S... Presencial $35–$45
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    Anduril Industries
    Staff Equipment Maintenance Technician
    Anduril Industries
    ⚡ Postúlate pronto Santa Ana, California, United... Presencial $146,000–$220,000
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    Anduril Industries
    Maintenance Technician
    Anduril Industries
    ⚡ Postúlate pronto Morrisville, North Carolina, U... Presencial $20–$30
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    Anduril Industries
    Senior Maintenance Technician
    Anduril Industries
    ⚡ Postúlate pronto Costa Mesa, California, United... Presencial $48–$57
    ● Nuevo 👁 Visto ✓ Postulado hace 6h
    Advanced Technology Services
    Maintenance Technician
    Advanced Technology Services
    ⚡ Postúlate pronto United States- Yountville, Cal... Presencial $40–$51
    ● Nuevo 👁 Visto ✓ Postulado hace 7h
    Green Thumb
    Maintenance Technician
    Green Thumb
    ⚡ Postúlate pronto Warwick, Rhode Island, United... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 7h
    Green Thumb
    Maintenance Technician
    Green Thumb
    ⚡ Postúlate pronto Hackettstown, New Jersey, Unit... Presencial $24–$30
    ● Nuevo 👁 Visto ✓ Postulado hace 7h

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Happyco

    Ver todos los empleos en Happyco →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis