Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Network Services Intake function serves as the strategic entry point for infrastructure and network initiatives across APAC, ensuring business demand is effectively translated into executable and prioritized delivery plans. The role oversees the end-to-end intake lifecycle, including requirements assessment, solution evaluation, prioritization, dependency management, funding analysis, and governance alignment. Working closely with Business, Engineering, Service Delivery, and Program Management teams, the function ensures initiatives are appropriately scoped, funded, and positioned for successful execution while maintaining alignment with organizational priorities and governance standards.

Responsibilities:

• Demand Intake & Requirement Discovery
• Facilitate intake and discovery workshops with business and technology stakeholders.
• Gather, analyze, challenge, and document business and technical requirements.
• Identify assumptions, risks, dependencies, constraints, and gaps.
• Ensure requests are sufficiently defined before entering delivery planning.
• Solution Discovery & Assessment
• Partner with Engineering and Service Delivery teams to evaluate solution options.
• Assess implementation feasibility, technical impacts, and cross-functional dependencies.
• Leverage existing solution patterns and standards where appropriate.
• Support high-level solution development and infrastructure impact assessments.

Required Skills:

• 8+ years of experience in Infrastructure Delivery, Service Delivery, Network Services, Solution Consulting, Technical Program Management, or related functions.
• Strong understanding of enterprise infrastructure environments, including networking, security, workplace technology, cloud, and data center services.
• Experience facilitating requirement gathering, business analysis, and solution discovery sessions.
• Strong knowledge of project lifecycle management, demand management, intake governance, prioritization frameworks, and approval processes.
• Experience developing and coordinating Rough Order of Magnitude (ROM) estimates, funding assessments, and resource planning activities.
• Ability to identify cross-functional dependencies, implementation risks, assumptions, constraints, and delivery impacts.
• Strong stakeholder management and influencing skills across Business, Architecture, Engineering, Operations, and Portfolio Management organizations.
• Experience preparing business requirements, discovery artifacts, funding estimates, governance materials, prioritization recommendations, executive summaries, presentations, and decision-support materials.
• Strong analytical and problem-solving skills, with the ability to assess complex business and technology requirements and provide actionable recommendations.
• Ability to translate complex technical concepts into clear business language for executive and non-technical audiences.
• Demonstrated ownership, accountability, and the ability to independently drive initiatives from requirement discovery through delivery readiness.
• Ability to work through ambiguity, establish clarity, and drive discussions toward decisions, ownership, and measurable outcomes.
• Experience working in global organizations supporting multiple stakeholders, regions, and time zones.
• Proficiency in ServiceNow, Jira, Microsoft Office Suite (Excel, PowerPoint, Visio), and reporting/dashboard tools.

Desired Skills:

• Financial Services or Banking industry experience, preferably within a large global organization.
• Experience supporting Network Services, Infrastructure Engineering, Service Delivery, or Enterprise Architecture organizations.
• Experience supporting large-scale infrastructure transformation, modernization, or migration initiatives.
• Experience managing infrastructure demand portfolios, intake functions, and Book of Work governance processes.
• Working knowledge of network infrastructure, cloud connectivity, security architecture, and enterprise service delivery models.
• Experience with Agile delivery methodologies and Jira-based workflows.
• Strong executive communication skills, with the ability to translate complex technical concepts into clear business recommendations and decision support materials.
• Experience developing dashboards, portfolio reporting, governance metrics, and management reporting using tools such as ServiceNow, Jira, Power BI, and Excel.
• Preferred Certifications:
  • Project / Agile: PMP, PRINCE2 Practitioner, SAFe Agilist, Certified Scrum Master (CSM).
  • Service Management / Governance: ITIL Foundation, ITIL Managing Professional
  • Network / Infrastructure: Cisco CCNA/CCNP Enterprise