Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

At The Home Depot Canada we are dedicated to customer service and are on a mission to provide the best interconnected shopping experience to our customers.

The UX/UI Designer will be part of the Experience Design team and e-Commerce division of Home Depot Canada. This person is responsible for understanding complex business, technical and customer problems and translating them into simple and elegant digital solutions – blending research and insights, data and solid intuition. They will also be responsible for creating and designing elements that optimize user interaction and experience on homedepot.ca and the Home Depot mobile application. The ideal candidate will have a creative, yet organized approach to bringing requirements, wireframes and prototypes to life with visual design.

Must be able to clearly communicate vision and know how to balance customer needs and business goals. Success is building strong cross-functional partnerships with Product, IT and other UX team members, and understanding that their seat at the table is to represent the customer’s point of view.

An ideal candidate understands human-centered design, has a passion for making positive change happen and inspiring innovative thinking amongst teammates and stakeholders alike. From a skills perspective, is proficient with the use of UX methodology including research, ideation and prototyping, interaction design, visual design and usability testing. Their portfolio reflects this approach to the work and represents a breadth of experience at different phases of feature and product development.

 
Key Responsibilities:

5% Strategy & Planning

• Craft end-to-end user experiences that align with business strategies
• Contribute to the continuous improvement of efficient and effective usability processes, documentation and workflow

85% Delivery & Execution

• Create visual design & product elements for the best possible experience, taking into consideration user research as well as industry & design best practices
• Participate in Agile development activities including sprint planning, stand-ups, retrospectives and demos
• Collaborate with UX analysts and designers, copywriters, product managers on scenarios, end-to-end experiences, and screen designs
• Adhere to The Home Depot Canada/homedepot.ca design standards by following the digital style guide for all elements, such as buttons, fonts, forms, tables, colors, icons, navigation etc.
• Present UX/UI concepts and designs clearly for feedback, approval and implementation
• Ability to craft visual annotations and functional specifications for development team
• Multitask, prioritize, and manage time efficiently to meet deadlines
• Communicate and collaborate with developers throughout UX process and delivery

5% People

• Provide mentorship/introductions to UX for non-UX associates

Competencies:                                                                                                                      

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus: Building strong customer relationships and delivering user-centric solutions.
• Drives Results: Consistently achieving results, even under tough circumstances.
• ​​​​​​​Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.                                                                                                    

Skills:                                                                                                              

• Figma an asset
• Miro an asset
• Playbook UX/User Testing preferred
• Strong analytical, influential, interpersonal skills
• Organizational skills
• Problem-solving and critical thinking skills
• Data Analysis
• Project and change management                                                                                                                 

Direct Manager/Direct Reports:                                                                                                                  

• Typically reports to Manager, UX or Lead, UX
• No direct reports

Location        

• Onsite M-F     

Travel Requirements:                                                                                                           

• Additional minimal travel as required           

Physical Requirements:                                                                                                                    

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.                                  

Working Conditions:                                                                                                             

• Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person

Minimum Education:                                                                                                            

• University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:                                                                                              

• 2+ years experience in UX

Preferred Qualifications:

• 2+ years of UX experience in an Enterprise or retail environment or a degree in related field
• 2+ years of experience working with agile software development teams
• Desire to thrive in a fast-moving environment
• ​​​​​​​Demonstrated ability to initiate and self-manage complex projects