At Manulife, our mission is to help make decisions easier and lives better. As an Unclaimed Property Administrator, you will play a key role in ensuring unclaimed property requests are processed accurately, efficiently, and in compliance with regulatory requirements. You will be responsible for reviewing documentation, initiating claims, supporting customers through the validation process, and resolving escalated inquiries to help individuals reclaim funds that rightfully belong to them. This is an excellent opportunity for a detail-oriented professional who enjoys administrative work, problem-solving, and delivering exceptional customer service while making a meaningful impact on customers' financial well-being.

Position Responsibilities:

• Process requests from external customers seeking to initiate an unclaimed property claim. Review documentation, apply established procedures, and use sound judgment to determine whether requests are complete and eligible for processing. High attention to detail is required to ensure an accurate and timely customer experience. (80%)

• Contact customers when additional information or supporting documentation is required. Determine whether standard communications are sufficient or whether direct outreach is necessary to resolve outstanding items. (5%)

• Process requests from external vendors and business partners that require immediate attention to support claim progression.

• Manage escalated inquiries related to claim initiation, documentation requirements, and follow-up activities, ensuring timely resolution.

• Utilize multiple operational and claims-related systems effectively and maintain a working knowledge of each.

• Support additional administrative and operational responsibilities as required.

• Other duties as assigned 

Required Qualifications:

• Minimum of 3 years of administrative experience.

• Previous experience in business operations, customer service, claims administration, financial services, or a related field.

• Proficiency with Microsoft Office applications and general computer systems.

Preferred Qualifications:

• Strong attention to detail and accuracy when reviewing and processing documentation.

• Ability to manage multiple priorities in a deadline-driven environment.

• Strong written and verbal communication skills.

• Strong administrative background with proven organizational skills.

• Exceptional attention to detail and commitment to quality.

• Excellent customer service and communication skills.

• Demonstrated initiative, sound judgment, and problem-solving ability.

• Strong typing and data-entry skills.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Strong computer skills, including proficiency with Microsoft Office.

• Experience handling escalations and resolving complex customer inquiries.

• Ability to work independently while contributing effectively within a collaborative team environment.

• Continuous improvement mindset with a focus on operational excellence and customer satisfaction.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.