As a Transportation Manager, you will support parcel shipping operations across a multi-site US fulfillment network by overseeing shipping plan reviews, carrier invoice audits, claims management, and performance reporting. Reporting to the US-based Senior Supply Chain Manager, you will help ensure efficient daily operations while coordinating updates through email, Slack, and reports, primarily during US business off-hours. You will support both an established consumer brand and a growing supply chain services business, adapting to different carrier networks, systems, processes, and client requirements as the business expands.

Company Profile:

Our client is a leading dog-focused brand dedicated to making dogs and their people happy through innovative products, experiences, and services. Founded in 2011, the company began with a monthly subscription offering themed boxes of toys and treats and has since expanded its product offerings, shipping over 70 million toys and treats to dogs worldwide. Driven by customer feedback and a passion for pets, the company continues to develop new ways to strengthen the bond between dogs and their families.

As they continue to grow, they are now looking for a Transportation Manager to join their growing team and support parcel shipping operations across a multi-site US fulfillment network. This role is ideal for a logistics professional with strong analytical skills, attention to detail, and experience managing carrier operations, shipping performance, and transportation-related processes.

This is a great opportunity to work closely with US-based supply chain leadership while contributing to both an established consumer brand and an expanding supply chain services business. You will gain exposure to diverse carrier networks, client requirements, and operational systems, allowing you to broaden your logistics expertise and make a meaningful impact on transportation efficiency and business growth.

Duties and Responsibilities:

Shipping Operations and Forecasting

•Review daily shipping plans for each fulfillment site and flag risks to volume, carrier mix, or delivery targets

•Update carrier volume forecasts and track actuals against site plans

•Monitor delivery performance by site and zone, and flag any drift from delivery targets

•Run and QA recurring daily shipment reports, and flag data anomalies for review

•Carrier onboarding tasks such as classifying new or unmapped tracking statuses (e.g., in transit, undeliverable, return to sender)

Carrier Invoice Audit and Cost Control

•Review carrier invoices for discrepancies, including cost and dimension adjustments, surcharges, and address corrections

•Validate adjustments against contract terms and packaging specs, including checking carrier proof-of-delivery photos

•Track dispute deadlines and file disputes within carrier windows

•Validate address correction charges and analyze patterns to reduce future charges

Claims and Customer Appeasement

•Manage carrier claims for lost, damaged, and late packages from filing through resolution

•Confirm shipping defects for customer appeasement requests and send clear findings to Customer Service

Warehouse and Carrier Partner Support

•Review warehouse packaging usage to spot patterns and flag anomalies that could drive up shipping costs, skew packaging inventory forecasts, or affect the customer experience

•Monitor fulfillment partner compliance with operational directives, such as carrier selection and zone prioritization

•Draft short, data-backed follow-ups to warehouse and carrier partners

Requirements

Must-have Skills/Qualification:

•At least 4 years of experience in supply chain and direct-to-customer (DTC) outbound operations

•Advanced Excel skills, including pivot tables, XLOOKUP/INDEX-MATCH, and working with large datasets

•Working knowledge of parcel carriers like UPS and FedEx and their data, including zones, DIM weight, and common surcharges

•Self-directed with the ability to prioritize and deliver on time with limited real-time overlap with US Eastern Time

•Experience tracking and analyzing transportation KPIs, including on-time delivery, cost per package, claim rates, and carrier compliance

•Strong written and verbal English communication skills, with the ability to collaborate effectively with cross-functional teams, partner carriers, and stakeholders

Advantageous Skills/Experience:

•Bachelor's degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field

•Experience with a 3PL or with managing work for several clients

•Familiarity with WMS platforms and carrier billing portals

•Experience with international or cross-border shipping

•Experience filing carrier claims or freight audit disputes

•Experience with AI (Claude / ChatGPT) that can help with analytical output

•Experience utilizing NetSuite

•Familiarity with customs requirements and import/export documentation